Stephanie Sommerville
234 Burton Rd NW,Edmonton
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Food Services Supervisor - Casual
Alberta Health Services
03.2022 - Current
- Supervise patient meal times across multiple sites, ensuring smooth service and adherence to protocols.
- Lead and coordinate teams of 10-80 staff, overseeing scheduling, workflows, and performance.
- Skilled in troubleshooting issues related to staffing, food shortages, and meal substitutions.
- Document staff concerns, provide constructive feedback and identified areas for improvement to enhance service efficiency.
- Experience working in a fast-paced and time sensitive environment.
- Daily use of computer – Microsoft programs, multiple healthcare systems, including CBORD, ESP, and Connect Care, to manage and generate operational reports.
- Experience with creating trayline assignment forms (position rotations).
Office Administrator – Remote
Catalyst Physio and Sports Performance Inc.
03.2022 - Current
- Bill to patient’s extended health benefits and create invoices for insurance companies.
- Communicate with Motor vehicle adjusters, WCB adjusters, and Veterans Affair.
- Experience using Jane App. Communicate with Jane software support team to resolve issues as needed.
Clinic Manager
Integral Physiotherapy & Sports Clinic
07.2018 - 10.2021
- Scheduled all appointments, managed all incoming/outgoing phone calls & emails.
- Accurately billed extended health benefits and motor vehicle insurance companies.
- Developed training materials and coordinated training sessions to onboard new staff and refine clinic workflows.
- Created schedules for employees, scheduled vacation days and managed sick hours.
- Calculated weekly deposit sheets for payroll.
Dietary Aide
Shepherd’s Care Foundation
05.2016 - 08.2017
- Cooked and prepared breakfast, lunch, and snacks for the residents.
- Assisted with feeding residents during all meal times.
- Acted as a companion for residents with a focus on dementia care activities.
Customer Service Representative
Lifemark Physiotherapy – The Mira Centre
07.2016 - 06.2017
- Scheduled appointments, processed insurance billing, and provided direct patient support.
- Handled different forms of payment.
- Assisted the physiotherapists with patient set-up.
Education
Bachelor of Science - Nutrition and Food Science, Physical Activity
University of Alberta
04-2017
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Operations Management
References
Available upon request.
Volunteer Experience
Sunset Point Christian Camp Foundation – Alberta Beach
(August 2021 - December 2021)
- Helped plan and run Christmas dinner for 250 people with a 12-person committee.
- In charge of booking catering company.
- Helped with promoting event, setup of event, and serving of food.
Norwood Capital Care
(July 2015 - March 2016)
- Assisted the Dietitian at Norwood Capital Care by screening residents and updating meal plans with Alberta nutrition guidelines.
- Presented educational sessions to staff about patient diet guidelines.
- Assisted residents during mealtime after completion of the Capital Care’s Loving Spoonful Mealtime Companion training.
Assistant Soccer Coach
(October 2013 - March 2014)
- Acted as the Assistant Coach for U12 Girls Sting Soccer Team.
- Ran a knee-fit program at each Sting soccer practice to provide joint safety during physical activity.
Certification
- Food Handlers Course, Meeting requirements of Alberta’s Ministry of Health (Feb 2024).
- Knowledge of HACCP guidelines.
- Medical Terminiology Course (NAIT 2022).
Timeline
Patient Food Services Supervisor - Casual
Alberta Health Services
03.2022 - Current
Office Administrator – Remote
Catalyst Physio and Sports Performance Inc.
03.2022 - Current
Clinic Manager
Integral Physiotherapy & Sports Clinic
07.2018 - 10.2021
Customer Service Representative
Lifemark Physiotherapy – The Mira Centre
07.2016 - 06.2017
Dietary Aide
Shepherd’s Care Foundation
05.2016 - 08.2017
Bachelor of Science - Nutrition and Food Science, Physical Activity
University of Alberta
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