Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Radha Patel

Montreal,QC

Summary

Having graduated and thoroughly enjoyed my university experience in biochemistry, my preference would be to work for a company recognized for its biomedical impact.

Overview

6
6
years of professional experience

Work History

Online Support Agent

Keyloop
Winnipeg, Manitoba
10.2022 - Current
  • Provided technical support to customers via live chat.
  • Researched customer automotive inquiries and identified solutions for their inquiries.
  • Professionally resolved any escalated customer complaints.
  • Customer inquiries are responded to in a timely manner.
  • Suggested improvements to further enhance the customer experience and chat service.
  • Collaborated with leadership team on various projects including training materials, coaching the new agents and language tools.
  • Document any bugs or issues with the software, and report them to the development team.
  • Supported and supervised a team of over 20 employees with any questions and monitored productivity levels.

Supervisor

Pharmaprix
Montreal, Quebec
08.2018 - 07.2023
  • Employee management and work delegation
  • Prepare employee's schedules and recruitment process
  • Resolving customer complaints to maximize satisfaction.
  • Managed front cash operations, including setting up and maintaining registers and closing.
  • Training of new employees on proper cash handling procedures and providing an exceptional customer service.

Cashier

Pharmaprix
Montreal, Quebec
08.2018 - 07.2023
  • Greeting customer and answering questions about product availability and service.
  • Accurate and efficient cash operations
  • Delivering a high level of customer service to all customers.

Education

Bachelor of Science - Biochemistry

Concordia University
Montreal, QC
12-2020

Pure And Applied Sciences

Dawson College
Montreal
01-2014

Skills

  • Microsoft Word, Excel and Powerpoint
  • Pymol Interface
  • Rasmol
  • Training and mentoring
  • Problem resolution
  • Problem-solving abilities

Languages

English
Professional
French
Professional
Hindi
Limited
Gujarati
Native/ Bilingual

References

References available upon request.

Timeline

Online Support Agent

Keyloop
10.2022 - Current

Supervisor

Pharmaprix
08.2018 - 07.2023

Cashier

Pharmaprix
08.2018 - 07.2023

Bachelor of Science - Biochemistry

Concordia University

Pure And Applied Sciences

Dawson College

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Radha Patel