Radha Patel
Montreal,QC
Summary
Having graduated and thoroughly enjoyed my university experience in biochemistry, my preference would be to work for a company recognized for its biomedical impact.
Overview
6
6
years of professional experience
Work History
Online Support Agent
Keyloop
Winnipeg, Manitoba
10.2022 - Current
- Provided technical support to customers via live chat.
- Researched customer automotive inquiries and identified solutions for their inquiries.
- Professionally resolved any escalated customer complaints.
- Customer inquiries are responded to in a timely manner.
- Suggested improvements to further enhance the customer experience and chat service.
- Collaborated with leadership team on various projects including training materials, coaching the new agents and language tools.
- Document any bugs or issues with the software, and report them to the development team.
- Supported and supervised a team of over 20 employees with any questions and monitored productivity levels.
Supervisor
Pharmaprix
Montreal, Quebec
08.2018 - 07.2023
- Employee management and work delegation
- Prepare employee's schedules and recruitment process
- Resolving customer complaints to maximize satisfaction.
- Managed front cash operations, including setting up and maintaining registers and closing.
- Training of new employees on proper cash handling procedures and providing an exceptional customer service.
Cashier
Pharmaprix
Montreal, Quebec
08.2018 - 07.2023
- Greeting customer and answering questions about product availability and service.
- Accurate and efficient cash operations
- Delivering a high level of customer service to all customers.
Education
Bachelor of Science - Biochemistry
Concordia University
Montreal, QC12-2020
Pure And Applied Sciences
Dawson College
Montreal01-2014
Skills
- Microsoft Word, Excel and Powerpoint
- Pymol Interface
- Rasmol
- Training and mentoring
- Problem resolution
- Problem-solving abilities
Languages
English
Professional
French
Professional
Hindi
Limited
Gujarati
Native/ Bilingual
References
References available upon request.
Timeline
Online Support Agent
Keyloop
10.2022 - Current
Supervisor
Pharmaprix
08.2018 - 07.2023
Cashier
Pharmaprix
08.2018 - 07.2023
Bachelor of Science - Biochemistry
Concordia University
Pure And Applied Sciences
Dawson College