Hi, I’m
Domonique Hammond-Smith
Toronto,ON
Summary
Dynamic and proactive with a passion for leading high-performing teams and delivering exceptional customer experiences. Skilled in fostering positive relationships, resolving complex issues, and creating motivating work environment. Adept at articulating clear communication strategies and driving team success through innovative approaches. Committed to achieving excellence and standing out in every endeavor.
Overview
5
years of professional experience
1
Certification
Work History
Falehsa Raquel incToronto, Ontario
Personal Assistant to the Owner
04.2020 - 07.2024
Job overview
- Managed a complex schedule, including client meetings, property showings, and closing appointments
- Prepared marketing materials, such as property listings, flyers and social media posts
- Coordinated with clients, vendors and other professionals to ensure smooth transactions
- Handled incoming calls and emails, responding promptly and professionally
- Maintained accurate and up-to-date records of client interactions and property details
Q ResidentialScarborough, Ontario
Assistant Property Manager
12.2022 - 08.2023
Job overview
- Planned and scheduled general maintenance, major repairs, and remodeling projects for properties.
- Investigated and resolved tenant complaints, following management rules, and regulations.
- Inspected grounds, facilities, and equipment routinely to determine necessity of repairs and maintenance.
- Verified applicant income, assets and expenses before approving tenancy to avoid future discrepancies.
- Collected, recorded and deposited resident payments on time, handling funds with care and confidentiality.
Pickel BarrelNorth YORK, ON
Restaurant Hostess
10.2022 - 04.2023
Job overview
- Greeted and seated guests in a timely and courteous manner
- Managed waitlists and effectively minimizing wait times
- Answered guests inquiries and addressed concerns promptly
- Assisted with setting, bussing tables, and other restaurant duties as needed
- Operated POS system to process payments and reservations
Urban Planet North York, ON
Assistant Store Manager
11.2019 - 12.2022
Job overview
- Successfully trained and managed a team of 25 employees
- Resolved customer complaints efficiently, maintaining high levels of customer satisfaction
- Developed and executed visual merchandising plans to enhance store appeal
- Increased sales by 10% through effective team leadership and strategic initiatives
Education
Centennial CollegeScarborough, None
from EVENT PLANNING
06-2019
Skills
- Managerial administration skills
- Microsoft Word, Excel PowerPoint
- Customer service
- Type 50 words per minute
- Problem Solving
- Efficient in using YARDI platform
- Sales Management
- CRM software
- Tenant relations
- Cash management
- Leasing and sales
Certification
- 01/01/20, First Aid, Toronto, Ontario
- 01/01/20, Smart Serve Certified, Toronto, Ontario
- 01/01/20, WHIMIS Certified, Toronto, Ontario
Timeline
Assistant Property Manager
Q Residential
12.2022 - 08.2023
Restaurant Hostess
Pickel Barrel
10.2022 - 04.2023
Personal Assistant to the Owner
Falehsa Raquel inc
04.2020 - 07.2024
Assistant Store Manager
Urban Planet
11.2019 - 12.2022
Centennial College
from EVENT PLANNING
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