Rachelle Saindon
Edson,AB
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Advisor
Happy camper RV
Edson, Alberta
03.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Promptly responded to customer inquiries via phone, email or in person.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
Produce Manager
IGA
Drayton Valley, Alberta
09.2018 - 10.2023
- Supervised staff members in the produce department, delegating tasks and training new employees.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Provided clear, attractive and consistent signage.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Replenished, rotated and culled displays several times daily.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted weekly inventories to track shrinkage losses due to expiration dates or mishandling by staff.
- Assisted customers with produce questions and special orders.
- Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
- Received produce deliveries and unloaded produce.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Trained and coached new team members.
- Recruited and trained new employees to meet job requirements.
Front Desk Night Auditor
Westwinds Hotel
Drayton Valley, Alberta
01.2021 - 01.2022
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Managed wakeup calls for departing guests according to their requested times.
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Documented wake-up requests and set up automatic calls in system.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Computed bills, collected payments and made change for guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Skills
- Performance goals
- Service recommendations
- Strong work ethic
- Customer consulting
- Complaint resolution
- Excellent communication
- Customer service
- Quality control
- Multitasking and organization
- Service scheduling
- Attention to detail
- Computer skills
- Product training
Certification
- First Aid
- Food Safety Certificate
- eRV Training
Timeline
Service Advisor
Happy camper RV
03.2024 - Current
Front Desk Night Auditor
Westwinds Hotel
01.2021 - 01.2022
Produce Manager
IGA
09.2018 - 10.2023
- First Aid
- Food Safety Certificate
- eRV Training