Jason Richard
Montreal,QC
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Service Advisor
HONDA LALLIER
10.2024 - Current
- Assisted customers in understanding service options and vehicle maintenance needs.
- Coordinated service appointments to maximize shop efficiency and minimize wait times.
- Provided technical support to clients regarding vehicle features and functionalities.
- Streamlined service processes, enhancing customer satisfaction and retention rates.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
Volvo Montroyal
07.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
- Upsold additional products or services when appropriate.
- Participated in ongoing training activities related to automotive technology advancements.
- Recommended additional, useful services to customers to increase overall sales.
Service Advisor
Gravel GM
03.2022 - 07.2022
- Greeted customers and professionally addressed their needs.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Education
Saint Malachy's
06.2000
Skills
- Cost Estimation, CDK Software
- Customer Service
- Complaint Resolution
- Performance Goals
- Vehicle assessment
- Strong work ethic
- Service estimates
- Service recommendations
- Price quoting
- Performance goals
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Service Advisor
HONDA LALLIER
10.2024 - Current
Service Advisor
Volvo Montroyal
07.2023 - Current
Service Advisor
Gravel GM
03.2022 - 07.2022
Saint Malachy's
Similar Profiles
Jordan SanchezJordan Sanchez
Delivery Coordinator at Reed Lallier ChevroletDelivery Coordinator at Reed Lallier Chevrolet
Kaitlynn CraftKaitlynn Craft
Business Retention/Service Coordinator at Reed Lallier ChevroletBusiness Retention/Service Coordinator at Reed Lallier Chevrolet
Paul FoltzPaul Foltz
New Car Sales Manager at Shockley Honda / Ourisman Honda of FrederickNew Car Sales Manager at Shockley Honda / Ourisman Honda of Frederick
ALICE ARREYALICE ARREY
Amazon Connect Developer at Quest DiagnosticsAmazon Connect Developer at Quest Diagnostics
Kim DoKim Do
Patient Services Coordinator at Elle CliniquePatient Services Coordinator at Elle Clinique