Rachel Yumin Gwak
Toronto,Canada
Summary
Strategic leader with a history of enhancing client satisfaction and loyalty at IDP Canada through innovative training programs and effective project management. Proven ability to drive revenue growth and foster partnerships in diverse educational settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Destination Manager
IDP Canada Onshore Student Recruitment Team
Toronto, ON
05.2017 - Current
- Strengthened partnerships with institutions to expand onshore business operations.
- Managed key client accounts to maintain exceptional satisfaction and loyalty.
- Designed and delivered comprehensive training programs for counselors across Canada.
- Led initiatives focused on enhancing student retention, efficiency, and performance.
- Oversaw complex workflows and portfolio management with meticulous attention to detail.
ESL Teacher & Teacher Recruiter/Advisor
Eduance Inc.
09.2010 - 02.2012
- Recruited and supported native English teachers; ensured contract compliance.
- Provided academic and settlement counseling for students and parents.
- Conducted performance assessments and improved educational programming.
Manager, Kindergarten Division
Pentagon Academy Inc.
05.2009 - 04.2010
- Led curriculum planning and event coordination.
- Supervised teacher performance and development.
- Addressed complex student, parent, and staff needs.
- Provided interpretation and cross-cultural communication services.
Education
Associate's Degree - Legal Assistant / Paralegal
Academy of Learning College
Toronto, ON01.2020
Associate's Degree with Honors - Community Organization & Advocacy
George Brown College
Toronto, ON01.2014
Bachelor's Degree - English Language and Literature
Gachon University
South Korea01.2009
Skills
- Strategic leadership
- Team recruitment and coaching
- Stakeholder engagement
- Revenue growth strategies
- Operational excellence
- Financial oversight
- Regulatory compliance
- Marketing campaigns
- Facility management
- Advanced communication skills
- Problem-solving and decision-making
- Organizational skills
- Client account management
- Partnership development
- Project management
Certification
- Account Management: Maintaining Relationships
- Key Account Management
- TESOL (Teaching English to Speakers of Other Languages)
- 2014 Student Awards Certificate of Excellence
- Post-Sec Scholarship
Languages
- Korean: Native or Bilingual Proficiency, - English: Full Professional Proficiency, - Chinese: Limited Working Proficiency
Websites
References
References available upon request.
Timeline
Destination Manager
IDP Canada Onshore Student Recruitment Team
05.2017 - Current
ESL Teacher & Teacher Recruiter/Advisor
Eduance Inc.
09.2010 - 02.2012
Manager, Kindergarten Division
Pentagon Academy Inc.
05.2009 - 04.2010
Associate's Degree - Legal Assistant / Paralegal
Academy of Learning College
Associate's Degree with Honors - Community Organization & Advocacy
George Brown College
Bachelor's Degree - English Language and Literature
Gachon University
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