Rachel Williams
Halifax,Nova Scotia
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Banquet Server/Banquet Bartender
Kimpton Armory Hotel
Bozeman , MT
2021.10 - 2022.06
- Worked with banquet manager to coordinate event set up and schedule.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Provided friendly, courteous service to create memorable moments for guests.
Bartender/Server/Guest Services
Bridger Bowl Ski Area
Bozeman , MT
2021.10 - 2022.06
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
Snooze Corporate Trainer
Snooze
San Diego
2012.01 - 2019.01
- Provided exceptional guest experience in an environment in which efficiency is imperative
- Created meaningful connections with communities through food, beverage and hospitality
- Trained employees and helped to engage them in Snooze pillars and compass foundation
- Traveled to multiple cities, opening new restaurants, hiring and training new employees.
- Analyzed training data to evaluate effectiveness of programs and suggest improvements as needed.
Sustainability Captain
Snooze
San Diego, Denver
2012.01 - 2019.01
- Responsible for championing sustainability initiatives within the company
- Member of Snooze Sustainability board in which responsible sourcing, standards and approved partners were determined
- Green Captain Mentor: trained new green captains on duties within their own restaurants while acting as a support for furthering their own initiatives.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Bartender/Server
Urbn
San Diego
2012.01 - 2015.01
- Provided outstanding guest service in an energetic, trendy, neighborhood establishment
- Trained new employees
- Comprehensive understand of the 'Micros' system and trained team members
- Maintained a command over continual rotation of inventory.
Bar Manager
Dussini Mediterranean Bistro
San Diego
2007.01 - 2011.01
- Provided an unmatched hospitality experience to guests in a high-end, high-volume restaurant located in the Gaslamp District
- Monitored quality of food, service and presentation
- Helped ensure efficient restaurant operation while motivating staff to provide excellent guest service
- Collaborated in the creation of exciting and progressive cocktails and an ever-changing wine list.
Education
CNA Certification -
Community College of Denver
06.2021
Doula Certification -
Raise The Bar Doulas
10.2020
Certified Yoga Instructor -
Core Power
10.2017
B.A. in Sociocultural Anthropology -
University of San Diego
05.2011
Sustainability for Business Certification -
University of San Diego Extension
05.2011
Skills
- New Employee Training
- Mentorship
- Staff Training
- Team Development Strategies
- Performance Monitoring
- Guest Engagement
- Positive and Professional
- Guest Relations Management
- Schedule Coordination
- Staff Management
- Adaptable
- Organization and Prioritization
Community Service
- PC Christian Center, True
- The People’s Health Clinic (Park City), True
- PC ALL (division of The NAC), True
- Urban Peak (Denver, CO), 2017-01-01, 2019-12-31
Certification
- Doula Certification
- YTT Certification
- CNA Certification
Timeline
Banquet Server/Banquet Bartender
Kimpton Armory Hotel
2021.10 - 2022.06
Bartender/Server/Guest Services
Bridger Bowl Ski Area
2021.10 - 2022.06
Snooze Corporate Trainer
Snooze
2012.01 - 2019.01
Sustainability Captain
Snooze
2012.01 - 2019.01
Bartender/Server
Urbn
2012.01 - 2015.01
Bar Manager
Dussini Mediterranean Bistro
2007.01 - 2011.01
CNA Certification -
Community College of Denver
Doula Certification -
Raise The Bar Doulas
Certified Yoga Instructor -
Core Power
B.A. in Sociocultural Anthropology -
University of San Diego
Sustainability for Business Certification -
University of San Diego Extension
- Doula Certification
- YTT Certification
- CNA Certification
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