Summary
Overview
Work History
Education
Skills
Other
Timeline
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Rachel Souder

Nanaimo,BC

Summary

Organized Booking Clerk able to maintaining high productivity and efficiently completing tasks. Skilled in customer service, schedule management, and data entry, ensuring smooth operation of booking procedures. Proficient at communication, problem-solving, and time management, contributing to enhanced client satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Ultrasound Booking Clerk

Island Health
Nanaimo, British Columbia
05.2024 - Current
  • Entered patient requisitions into the computerized booking system accurately and efficiently.
  • Maintained accurate records of all bookings for patients.
  • Communicated effectively with patients regarding booking changes, or cancellations.
  • Coordinated with other departments to ensure that all necessary services are booked accordingly.
  • Verified paperwork completeness and accuracy to proactively correct missing information.
  • Answered inquiries from customers via phone or in a timely manner.
  • Provided customer service support for clients when necessary.

Dental Receptionist

Smiletown Dentistry
Langley, British Columbia
09.2022 - 03.2024
  • Prepared preauthorization for insurance companies related to claims processing.
  • Arranged documents for insurance claims.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Answered and managed incoming calls and emails.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Gathered medical information and dental health history from patients.
  • Completed relevant insurance and other claim forms.

Education

Medical Office Assistant Certificate -

Okanagan College
Kelowna, British Columbia
06.2020

Skills

  • Office administration
  • Scheduling coordination
  • Self motivation
  • Customer service
  • Reliability
  • Adaptability
  • Multitasking Abilities
  • Customer documentation review

Other

I am honest, punctual and hard working.

Timeline

Ultrasound Booking Clerk

Island Health
05.2024 - Current

Dental Receptionist

Smiletown Dentistry
09.2022 - 03.2024

Medical Office Assistant Certificate -

Okanagan College

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Rachel Souder