Carey Barnes
Courtenay,Canada
Summary
Dedicated and compassionate healthcare professional with over five years of experience as a Registration Clerk. Proven expertise in patient registration, record management, and invoicing, combined with a strong ability to foster teamwork and maintain a calm, efficient work environment. Committed to upholding the highest standards of safety and confidentiality while engaging with colleagues and the community. Eager to contribute to Island Health by creating a supportive atmosphere that prioritizes professionalism and joy in patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registration & Booking Clerk (Emergency Dept.)
Island Health
01.2019 - Current
- Answer phone lines, handle incoming patients, direct patients to other areas of the hospital.
- Interviews patients and/or family to obtain registration information, such as relevant personal and demographic information and responsibility for payment, and registers patient in the computerized admission/discharge/transfer system.
- Completes and prints registration forms related to the documentation of patients and forwards this information to appropriate departments.
- Prepares and applies identity bands to patients.
- Accesses HealthNet or Pharm Net as required to determine the patient's healthcare number (PHN) or assigns a new PHN or prints patient medication profile if required.
- Receives payments for non-resident and self-pay charges and medical/surgical supplies; issues receipts; explains hospital policy regarding deposits and room differentials.
- Liaises with and/or receives information from nursing/physician personnel on unit regarding bed assignment.
- Enters site approved bed assignment in bed booking roster as directed or as per specific established procedures.
- Receives calls and request forms regarding patient transfers to and from other health care facilities, physicians, Air Ambulance, Patient Transport network. Refers caller to appropriate facility as per demographics and/or refers request to appropriate personnel.
- Receives and records patient valuables for safekeeping if required.
- Escorts patients or arranges to have patients escorted to nursing units/treatment areas when needed.
- Follows established quality assurance procedures by reviewing and editing patient data; produces audit reports as requested.
- Calls in relief staff (sick calls) after hours, if required at site, according to an established list and procedures.
- Notifies appropriate personnel of various alarms at the assigned site according to established procedures.
- Performs related admitting clerical duties such as booking outpatient appointments as required, answering phones, giving directions, and photocopying and distributing various documents.
- Assists the Supervisor or designate with the release of bodies if applicable by performing duties such as verifying paperwork, notifying the Supervisor or designate of paperwork deficiencies, recording deaths in the Death (Vital Statistics).
- Register and entering patient departure from the morgue into the admissions/discharge/transfer system.
- Maintains sufficient levels of stationery supplies for the department as assigned according to predetermined levels by checking stock on hand, completing internal requisitions, and forwarding to designated supervisor for approval.
Education
No Degree - Hospital Unit Clerk
North Island College Courtenay, BC
Courtenay BC09-2008
Skills
- Office administration
- Reservation software expertise
- Data entry proficiency
- Accuracy and precision
- Payment processing
- Scheduling coordination
- Calendar management
- Teamwork and collaboration
- Quick thinking
- Critical thinking
- Adaptability and flexibility
- Microsoft office
Languages
English
Certification
- Unit Clerk Nursing Certificate - North Island College, BC
- Medical Terminology for Office Administrators Micro Credit
- Valid BC Driver’s License
Timeline
Registration & Booking Clerk (Emergency Dept.)
Island Health
01.2019 - Current
No Degree - Hospital Unit Clerk
North Island College Courtenay, BC