Rachel Pryer
Brantford,ON
Summary
Dynamic professional with a proven track record in educational support and retail management, notably with Grand Erie District School Board. Excelled in creating inclusive learning environments and enhancing customer experiences, leveraging skills in problem-solving and teamwork. Achieved significant improvements in classroom management and customer satisfaction, demonstrating a strong ability to adapt and thrive in diverse settings.
Educational Assistant successful at working with students from diverse backgrounds. Combines real-life experience with certified hours of student teaching experience to provide engaging and interactive learning environment.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
34
34
years of professional experience
Work History
Educational Assistant
Grand Erie District School Board
Brantford, ON
10.2007 - Current
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Participated in professional development opportunities regularly, staying current on pedagogical trends and incorporating new strategies into teaching practices.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted in extracurricular activities such as clubs or sports teams, providing additional support for students outside of the classroom setting.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Served as a mentor for new educational assistants, sharing best practices and offering guidance throughout their first years in the role.
- Promoted a safe and inclusive learning environment by addressing instances of bullying or discrimination promptly and effectively.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
Assistant Store Manager
Please Mum
Hamilton, ON
09.1998 - 08.2000
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted in recruiting, hiring and training of team members.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Assistant Store Manager
Northern Traditions
Brantford, ON
08.1994 - 06.1995
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted in recruiting, hiring and training of team members.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Sales Associate
Northern Getaway
Brantford, ON
11.1991 - 07.1994
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Restaurant Hostess
Belamy's Restaurant
Brantford, ON
01.1991 - 10.1991
- Collected information from arriving customers to seat groups or place them on waitlist.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Education
Autism Intervener
Sonderley
03-2024
Autism
Geneva Centre For Autism
01-2008
Education Assistant
Mohawk College of Applied Arts And Technology
Hamilton, ON06-2006
High School Diploma -
North Park Collegiate And Vocational School
Brantford, ON06-1994
Skills
- Learning Disabilities Support
- Teacher Support
- Group and individual instruction
- Autism Spectrum Support
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Retail Operations
- Merchandise Display
Languages
English
Full Professional
Timeline
Educational Assistant
Grand Erie District School Board
10.2007 - Current
Assistant Store Manager
Please Mum
09.1998 - 08.2000
Assistant Store Manager
Northern Traditions
08.1994 - 06.1995
Sales Associate
Northern Getaway
11.1991 - 07.1994
Restaurant Hostess
Belamy's Restaurant
01.1991 - 10.1991
Autism Intervener
Sonderley
Autism
Geneva Centre For Autism
Education Assistant
Mohawk College of Applied Arts And Technology
High School Diploma -
North Park Collegiate And Vocational School