Rachel Peter
Brampton,ON
Summary
Software professional with strong coding skills and solid foundation in software development. Proven ability to collaborate effectively within teams and adapt to changing project requirements. Adept at problem-solving and delivering high-quality results in fast-paced environments. Skilled in programming languages, debugging, and software testing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
407 Etr Concession Company
Woodbridge, ON
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Guest Service Representative
Plaza Premium Lounge
12.2022 - 08.2024
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests’ needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Hostess
Moxies
05.2022 - 11.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Computer Programming
Seneca College of Applied Arts And Technology
North York08-2027
Real Estate License -
Humber College
Toronto, ON05-2022
High School Diploma -
Monsignor Fraser College - Norfinch Campus
Toronto, ON06-2020
Skills
- G Licensed Driver
- Concierge Assistance
- Tourism Management
- Product Sales
- Financial Transactions
- Inventory Monitoring
- Maintenance Team Collaboration
- Guest Satisfaction
Technical Skills
- Languages: C, C++, JavaScript
- Web Development: HTML, CSS
- Databases: MySQL, Visual Paradigm,
- Tools & Platforms: Git, GitHub, VS Code
- Concepts: Object-Oriented Programming, Data Structures,
Languages
English
Native or Bilingual
Certification
- Smart Serve
- AODA
- Food Handlers
- CPR
- WHMS
- Slip and fall
- Covid Safety
- Emerit
Timeline
Customer Service Representative
407 Etr Concession Company
08.2024 - Current
Guest Service Representative
Plaza Premium Lounge
12.2022 - 08.2024
Hostess
Moxies
05.2022 - 11.2022
Computer Programming
Seneca College of Applied Arts And Technology
Real Estate License -
Humber College
High School Diploma -
Monsignor Fraser College - Norfinch Campus