Tenea Chante Wolfe
Brampton
Summary
Diligent and dedicated Customer Service Representative with over 5 years of experience in providing exceptional customer support in fast-paced environments. Experience working under pressure at handling customer inquiries, resolving issues, and ensuring customer satisfaction. Strong communicator with a proven ability to build positive relationships and foster customer loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Aldo Accessories
11.2024 - Current
- Maintaining constant communication with customers about accessories and bags
- Assured 100% compliance with company guidelines by restocking all items on a regular basis
- Providing customer support and addressing problems and complaints in person and via phone
- Handles cash register transactions by cashing out customers
Senior Beauty Supervisor/Keyholder
Cloré Beauty supply store
08.2017 - 10.2024
- Communicating with customers frequently to help them with their questions concerning about beauty and hair products
- Responsible for counting and balancing the cash register before store opens and when the store is closed
- Educating customers about makeup techniques and skin care products
- Supervising the floor and making sure other employees are completing their tasks
Customer Service Rep
TK Travel By Design
01.2018 - 10.2022
- Managed a high volume of customer inquiries via phone and email reply
- Answering clients/customer inquiries to book with all airlines
- Ensure customers calls are handle in a timely and friendly manner
- Working on administrative duties such as providing customer invoices and email reply
Education
Makeup Media & Creative Arts -
Sheridan College
04.2022
Dance Performance -
Centennial College
04.2019
Skills
- Collaboration
- Critical Thinking
- Problem Solving
- Deadline Management
- Interpersonal Skills
- Proficient in Illustrator
- Experienced in Photoshop
- Knowledgeable in Microsoft Excel
- Skilled in Canva
- Proficient in Microsoft Word
- G licensed driver
Timeline
Customer Service Representative
Aldo Accessories
11.2024 - Current
Customer Service Rep
TK Travel By Design
01.2018 - 10.2022
Senior Beauty Supervisor/Keyholder
Cloré Beauty supply store
08.2017 - 10.2024
Dance Performance -
Centennial College
Makeup Media & Creative Arts -
Sheridan College
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