Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Rachel Medina

Rachel Medina

Ottawa,ON

Summary

Proactive Server with extensive experience in high-volume, time-sensitive environments, skilled in POS system operations and cash handling. Demonstrated success in training and mentoring new staff, streamlining workflows, and delivering exceptional customer service. Offering strong problem-solving abilities and a commitment to maintaining a clean, safe work environment.


Overview

8
8
years of professional experience

Work History

Server

The Keg Steakhouse + Bar
08.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shift Leader

Rideau View Golf Club
04.2021 - 11.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Server /Head Hostess

Moxie's Grill & Bar
08.2016 - 05.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Retail Sales Associate

Victoria's Secret & PINK
10.2016 - 01.2017
  • Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
  • Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
  • Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.

Education

Bachelor of Arts - Law

Carleton University
Ottawa, ON
12-2020

Skills

  • Microsoft Outlook, Word, and Excel
  • Exceptional customer service
  • Time Management
  • Problem-Solving
  • Attention to Detail
  • Excellent Communication
  • Point of Sale (POS) system operations
  • Skilled in High-Volume, Time-Sensitive Tasks

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Shift Leader

Rideau View Golf Club
04.2021 - 11.2021

Server

The Keg Steakhouse + Bar
08.2018 - Current

Retail Sales Associate

Victoria's Secret & PINK
10.2016 - 01.2017

Server /Head Hostess

Moxie's Grill & Bar
08.2016 - 05.2019

Bachelor of Arts - Law

Carleton University
Rachel Medina