Rachel Medina
Ottawa,ON
Summary
Proactive Server with extensive experience in high-volume, time-sensitive environments, skilled in POS system operations and cash handling. Demonstrated success in training and mentoring new staff, streamlining workflows, and delivering exceptional customer service. Offering strong problem-solving abilities and a commitment to maintaining a clean, safe work environment.
Overview
8
8
years of professional experience
Work History
Server
The Keg Steakhouse + Bar
08.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Leader
Rideau View Golf Club
04.2021 - 11.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Server /Head Hostess
Moxie's Grill & Bar
08.2016 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Retail Sales Associate
Victoria's Secret & PINK
10.2016 - 01.2017
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
Education
Bachelor of Arts - Law
Carleton University
Ottawa, ON12-2020
Skills
- Microsoft Outlook, Word, and Excel
- Exceptional customer service
- Time Management
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Point of Sale (POS) system operations
- Skilled in High-Volume, Time-Sensitive Tasks
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Shift Leader
Rideau View Golf Club
04.2021 - 11.2021
Server
The Keg Steakhouse + Bar
08.2018 - Current
Retail Sales Associate
Victoria's Secret & PINK
10.2016 - 01.2017
Server /Head Hostess
Moxie's Grill & Bar
08.2016 - 05.2019
Bachelor of Arts - Law
Carleton University