Melanie Cortez-Little
Cochrane,AB
Summary
Detailed-oriented administrative professional with 20+ years of experience supporting operations, finance, customer service in fast-paced environments. Proven ability to manage high-volume documentation, resolve member and client inquiries, process financial records, and maintain strict confidentiality. Highly skilled in claims-adjacent administration, accounts coordination, compliance documentation, and cross-department collaboration. Known for accuracy, organization, and follow-through.
Overview
15
15
years of professional experience
Work History
Office Administrator
Banff Fire & Safety
04.2024 - Current
- Managed full-cycle accounts receivable, invoicing, reconciliation, and follow-up
- Maintained accurate client, billing, and compliance records using QuickBooks and Service Trade
- Responded to client inquiries regarding billing, documentation, and service records
- Prepared deficiency reports and recommendation quotes based on inspection documentation
- Supported month-end reporting and improved administrative workflows
Front Office Manager
Royal Canadian Lodge/Charltons Banff - InnVest Hotels
11.2010 - 01.2024
- Oversaw daily administrative operations and documentations accuracy
- Developed and implemented standard operating procedures
- Handled confidential personal, financial, and payroll information
- Supervised staff, managed scheduling, payroll, and performance reviews
- Supervised front office operations, ensuring seamless guest check-in and check-out processes.
- Developed and implemented staff training programs, enhancing team performance and service quality.
Education
No Degree - Legal Studies
Hamptons College
Calgary, AB06-2026
High School Diploma -
Banff Community High School
Banff, AB01-1998
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- File organization
- Office management
- Customer engagement
- Payroll
- QuickBooks
- ServiceTrade
- Microsoft Outlook, Word, Excel
- Oracle Systems
- Payment Processing Systems
- Records & Document Management
Languages
English
Full Professional
Additional Strengths
- Strong written and verbal communications
- High attention to detail and accuracy
- Proven ability to meet deadlines
- Adaptable and quick to learn new systems
Timeline
Office Administrator
Banff Fire & Safety
04.2024 - Current
Front Office Manager
Royal Canadian Lodge/Charltons Banff - InnVest Hotels
11.2010 - 01.2024
No Degree - Legal Studies
Hamptons College
High School Diploma -
Banff Community High School