Rachel Jones
Nanaimo
Summary
Dynamic individual with hands-on experience at Specsavers with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
ASSISTANT MANAGER
Specsavers, Woodgrove Centre
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Responsible for reviewing and approving time and payroll records.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment use and maintenance and enforced participation in exercises focused on developing key skills.
EYE CARE CONSULTANT
Specsavers - Woodgrove Centre
10.2021 - 06.2023
- Taking patients on the customer journey - pre screen before eye exam, perform visual field tests, frame style, measurements for glasses & contacts, billing insurance
- Clinic Technician - for teloptometry, moving machines and operating the slit lamp for the doctor
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
SHIPPER/RECEIVER
Sport Chek - Woodgrove Centre
05.2018 - 05.2022
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Scheduled pickups and deliveries to maintain smooth operations.
- Coordinated storage locations and product movements.
- Collaborated with sales and customer service teams to address client concerns regarding shipments quickly and effectively.
- Enhanced customer satisfaction through timely order processing and accurate shipment tracking.
- Collaborated with other departments on supply and quality issues.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- OH&S Committee Member
SALES ASSOCIATE
Sport Chek - Woodgrove Centre
03.2015 - 05.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
COACH
Merriman Soccer Academy
09.2012 - 06.2014
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Evaluated players' performance and provided constructive feedback to improve abilities.
- Developed and led age- and ability-appropriate soccer training drills. (5-10 year olds)
- Promoted sportsmanship values among players by emphasizing respect for opponents, officials, teammates, coaches, and themselves throughout each season.
Education
Diploma - Physical Education
Vancouver Island University
Nanaimo, BC04.2016
Diploma -
Ballenas Secondary School
Nanaimo,BC06.2012
Skills
- New hire on-boarding / Training
- Exceptional communicator
- Problem Solver
- Adaptive learning
- Staff management
- Customized training (Teleoptometry)
- Team Leadership (Captain of VIU Soccer 2014-2016)
- Coaching and mentoring
Timeline
ASSISTANT MANAGER
Specsavers, Woodgrove Centre
06.2023 - Current
EYE CARE CONSULTANT
Specsavers - Woodgrove Centre
10.2021 - 06.2023
SHIPPER/RECEIVER
Sport Chek - Woodgrove Centre
05.2018 - 05.2022
SALES ASSOCIATE
Sport Chek - Woodgrove Centre
03.2015 - 05.2018
COACH
Merriman Soccer Academy
09.2012 - 06.2014
Diploma - Physical Education
Vancouver Island University
Diploma -
Ballenas Secondary School
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