Aswathi Das

Food and beverage Service

• Facilitated workshops on effective communication, teamwork, and leadership skills to enhance overall team dynamics and productivity.
• Analyzed employee performance data to inform continuous improvement initiatives in training content and delivery methods.
• Led the implementation of a company-wide employee recognition program, boosting morale and promoting a culture of continuous learning.
• Collaborated with cross-functional teams to identify skill gaps and create targeted development programs.
• Conducted regular evaluations of training effectiveness, adjusting course materials as needed to meet evolving business requirements.
• Spearheaded diversity and inclusion initiatives within the organization by developing culturally sensitive training materials and facilitating open discussions among team members.
• Enhanced employee retention by designing and delivering engaging training sessions for new hires.
• Established clear performance metrics for assessing the impact of learning initiatives on overall business results.
• Championed the use of innovative learning technologies and methodologies within the organization, staying abreast of industry trends and best practices.
• Developed comprehensive learning plans tailored to individual team members'' needs, leading to increased performance and job satisfaction.
• Assisted in creating an internal talent pipeline by identifying high-potential employees and providing focused career development support.
• Managed the Learning Management System, ensuring timely updates and accurate tracking of employee training progress.
• Promoted a culture of continuous learning by curating relevant articles, videos, and other resources for employees to access ondemand.
• Partnered with HR to align learning initiatives with organizational goals, driving strategic growth through talent development.
• Streamlined the onboarding process for improved efficiency and reduced time-to-productivity for new employees.
• Managed relationships with external training vendors, ensuring timely delivery of high-quality content and adherence to budget constraints.
• Introduced gamification elements into training sessions for increased participant engagement.
• Supervised team duties related to decision support and business intelligence for business users.
• Handling the industrial Trainees (Students) and on job trainings (120 interns’ maximum)
• Manages budget in alignment with Human Resources and property financial goals.
• Assisting HR for Recruitment and Employee Engagement and Onboarding Process.
• Meal Operations
• Quality Assurance
• Order Taking/waiters/Hostess
• Managed new employee orientation training process for more than 80 - 90employees each Month.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Trained new hires to perform cross-training exercises with experienced workers.
• Analyzed effectiveness of training programs at all levels and recommended updates.
• Reviewed and edited all training materials for accuracy and company policy compliance.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Implemented new learning strategies depending upon employees' skill levels.
• Managed all exempt employee coaching, training, and performance improvement actions.
• Developed departmental systems and procedures to better align workflow processes.
• Directed training programs and development paths for managers and supervisors.
• Coordinated technical training and personal development classes for staff members.
• Conducted training courses and prepared videos for long-term use.
• Created in-depth training manual for all employees.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
• Tested all training software and hardware prior to commencing training programs.
• Delivered new employee onboarding and training sessions via Software.

• Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
• Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
• Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
• Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
• Partnered with HR teams to align talent development initiatives with organizational goals, fostering a workforce equipped for success in a competitive market landscape.
• Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
• Empowered employees to take ownership of their own professional growth by providing them with self-paced learning resources and individualized coaching support.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Optimized budgets for all training activities by negotiating vendor contracts and seeking cost-effective solutions without compromising quality.
• Evaluated the effectiveness of existing training initiatives using key performance metrics, making data-driven adjustments when necessary.
• Leveraged industry best practices in instructional design to create compelling, outcome-focused course material for both online and classroom settings.
• Implemented e-learning solutions to expand access to professional development opportunities for remote employees.
• Facilitated cross-functional collaboration by organizing interdepartmental workshops and team-building activities.
• Scheduled and coordinated training sessions, including booking facilities and arranging catering.
• Conducting Behavioral, Soft Skills and Hygiene Trainings
• Part of Pre opening Restaurant in the Hotel - Concept note,sequence of services, training the team members

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Answered and redirected incoming phone calls for office.
• Handling in payroll processing to ensure timely delivery of paychecks to all employees.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
• Organized new employee orientation schedules for new hires.
• Supported Director of HR in strategic planning sessions focused on organizational development and growth.
• Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Administered compensation, benefits, and performance management systems at direction of supervisor.
• Processed employee termination paperwork at direction of supervisory staff.
• Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
• Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
• Coordinated employee training programs to promote professional development and skill enhancement.
• Facilitated open lines of communication between management and staff, fostering a positive work environment.
• Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
• Organized company-wide events for team building purposes, boosting overall morale among employees.
• Improved employee satisfaction by developing and implementing new HR policies and procedures.
• Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
• Applied mediation and collaboration to successfully resolve employee complaints and grievances.
• Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
• Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
• Coordinated itineraries and scheduled appointments for human resources staff.
• Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
• Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
• Assisted with compensation analysis efforts using market data comparison tools.
• Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
• Responded to employee inquiries regarding benefits and other HR topics.
• Updated and maintained employee attendance records.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Scheduled and coordinated interviews between hiring managers and potential candidates.
• Participated in recruitment and selection process for new hires.
• Created job descriptions on boards for vacant jobs.
• Compiled employee records from individual departments to maintain central files.
• Helped employees register for benefits programs using online portals.
• Set up orientations and initial training for new employees.
• Participated in job fairs to recruit new talent.
• Checked references for potential candidates.
• Aided staff with employee performance review paperwork and documentation.
• Developed and maintained HR policies and procedures.
• Assisted with creating employee handbooks and manuals.
• Conducted exit interviews with terminated employees.
• Converted employee status from temporary to permanent.
• Coordinated employee relocation processes.
• Monitored and analyzed employee satisfaction survey results.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Completed all tasks in compliance with company policies and procedures.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Trained new team members on company procedures, customer service and issue resolution.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Resolved various issues and discrepancies for customers.
• Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
• Handled billing information over phone.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
• Coordinated group bookings for corporate clients or special events by liaising with sales representatives or event planners effectively throughout the process.
• Assisted in updating promotional materials and packages to attract new clientele while retaining loyal customers.
• Monitored guest feedback closely to identify areas of improvement in reservation processes and services, leading to enhanced overall guest experience.
• Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
• Maximized occupancy rates by closely monitoring availability trends and adjusting pricing strategies accordingly.
• Worked closely with front desk to achieve full occupancy of property.
• Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
• Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
• Utilized reservation software effectively to manage inventory, maintain rate structures, and track guest history accurately.
• Contributed to sales efforts by participating in local travel trade shows and industry events on behalf of the hotel.
• Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
• Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
• Assisted in training new hires on proper procedures, software usage, and company policies ensuring consistent performance levels across the reservations team.
• Provided customers with information about availability and pricing.
• Resolved billing discrepancies efficiently by coordinating efforts with accounting personnel to ensure timely resolution for all parties involved.
• Handled reservations and answered questions from interested patrons for busy 160-room hotel.

• Enhanced customer satisfaction by providing timely and accurate product information.
• Maintained store cleanliness and organization, creating a welcoming environment for shoppers.
• Assisted customers with product selection, offering personalized recommendations based on their needs and preferences.
• Handled merchandise returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
• Demonstrated adaptability by assisting in various roles or departments within the store, as needed, to ensure smooth operations and a high level of customer satisfaction.
• Addressed customer inquiries and resolved issues, resulting in a higher retention rate.
• Utilized upselling techniques to promote additional products or services, increasing average transaction value.
• Processed sales transactions quickly and accurately, reducing wait times for customers at the register.
• Participated in promotional events or seasonal campaigns to drive sales growth and attract new customers to the store.
• Supported inventory management efforts by restocking shelves promptly and conducting regular inventory checks for accuracy.
• Developed strong product knowledge through regular training sessions and independent research.
• Managed cash transactions efficiently, ensuring accuracy and maintaining balanced registers.
• Provided exceptional service during high-volume periods, maintaining composure under pressure while delivering positive customer experiences.
• Built rapport with repeat clientele, fostering loyalty through attentive service tailored to individual preferences or needs over time.
• Collaborated with team members to achieve sales targets and support overall store success.
• Greeted customers warmly upon entry, setting a positive tone for their shopping experience from the start of their visit.
• Contributed ideas during team meetings aimed at improving overall store performance or addressing specific challenges faced by staff members.
• Identified opportunities for process improvement within the retail environment, suggesting changes that led to increased efficiency or enhanced customer experience.
• Kept customer spaces clean, neat and organized for maximum appeal.
• Fulfilled customers' special requests for merchandise and delivery times.
• Operated office-type machinery and binding equipment to efficiently support retail customers.
• Recommended appropriate services to customers and helped overcome objections with persuasive communication style.

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Coordinated schedules to arrange management interviews with applicants.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
• Advertised job opportunities on social media platforms and job boards.
• Collaborated with hiring managers to understand job requirements and expectations.
• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
• Developed recruiting strategies to identify qualified candidates and build network.
• Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
• Studied job descriptions and qualifications to determine applicant requirements.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Created engaging job postings that accurately reflected position requirements while showcasing company culture.
• Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Operated and maintained applicant tracking and candidate management systems.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
• Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
• Increased candidate placements by developing and maintaining relationships with clients and candidates.
• Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
• Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
• Actively participated in industry conferences and networking events, keeping up-to-date on current trends and expanding professional network.
• Developed and implemented plans to improve recruitment process.
• Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.