Rachel Johnson-Price
Ahwahnee
Summary
I am a dedicated and hardworking administrative healthcare professional with a strong ability to manage daily operations, coordinate patient services, and maintain accurate medical records. I bring excellent organizational skills, attention to detail, and a commitment to delivering efficient, patient-centered support in fast-paced healthcare environments.
Overview
16
16
years of professional experience
Work History
Admitting Clerk
John C Fremont Hospital
Mariposa
08.2016 - Current
- Greeted patients and visitors with professionalism and empathy.
- Collected and verified patient information for accurate admissions.
- Managed patient records using electronic health record systems.
- Assisted patients in completing registration forms and documentation.
- Communicated effectively with medical staff regarding patient needs.
- Maintained confidentiality of sensitive patient information at all times.
- Ensured compliance with HIPAA regulations related to patient privacy rights.
- Determined charges and collected co-pays.
- Checked patient information and insurance coverage.
- Coordinated patient paperwork and charts.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Greeted and registered new patients, checked for accuracy of demographic information, updated existing records.
- Provided excellent customer service to all customers, including visitors, vendors and employees.
- Scanned documents into electronic health record system according to established procedures.
- Assisted patients in completing insurance forms and other paperwork related to admission.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Ordered and maintained supply inventory for medical office.
Secretary 1
Merced Faculty Associates
Mariposa
07.2014 - 07.2016
- Managed incoming calls and directed inquiries to appropriate staff members.
- Scheduled appointments and maintained calendar for faculty members.
- Prepared and distributed meeting agendas and minutes for departmental meetings.
- Provided front desk support, greeting visitors and ensuring a professional environment.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Medical Records Clerk
Mariposa Family Medicine
Mariposa
08.2010 - 06.2014
- Managed patient records and ensured accurate data entry and maintenance.
- Processed medical charts for patient visits and updates to electronic systems.
- Organized and filed confidential medical documents in compliance with regulations.
- Assisted healthcare staff with retrieving patient information as needed.
- Verified insurance information and updated patient demographics promptly.
- Coordinated the release of medical records to authorized personnel efficiently.
- Communicated with patients regarding record requests and necessary documentation.
- Processed incoming medical records requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Organized patient charts, gathering medical histories, lab results and consents.
- Updated patient files with new medical information as needed.
- Kept department clean, organized and professional.
- Tracked and processed release of information requests.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Pulled patient charts for upcoming appointments.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Purged outdated files.
Education
Mariposa County High School
Mariposa, CASkills
- Patient registration
- Electronic health records
- HIPAA compliance
- Insurance verification
- Data entry accuracy
- Appointment scheduling
- Obtaining payments
- Verifying eligibility
- Emergency room experience
- Patient confidentiality
- Checking patient details
- Telephone etiquette
- Records management
- Coordinating paperwork
- Checking in patients
- Collecting co-pays
- Reviewing patient information
- Patient consent verification
- Payment plan options
- Communication
- Teamwork
- Customer service
- Self motivation
Timeline
Admitting Clerk
John C Fremont Hospital
08.2016 - Current
Secretary 1
Merced Faculty Associates
07.2014 - 07.2016
Medical Records Clerk
Mariposa Family Medicine
08.2010 - 06.2014
Mariposa County High School