Ashleigh Alcaraz
Stockton
Summary
Detail-oriented admitting clerk with expertise in HIPAA compliance and patient registration. Proven ability to enhance patient satisfaction through effective communication and streamlined processes.
Overview
10
10
years of professional experience
Work History
Admitting Clerk
Dameron Hospital
Stockton
09.2022 - Current
- Processed patient admissions accurately, ensuring compliance with hospital protocols.
- Verified insurance information and eligibility to facilitate seamless patient service.
- Managed electronic health records, maintaining data integrity and confidentiality.
- Coordinated with medical staff to streamline patient flow and improve operational efficiency.
- Assisted patients in completing necessary documentation, enhancing overall patient experience.
- Trained new clerks on admission procedures and hospital policies to ensure consistency.
- Collaborated with multidisciplinary teams to address and resolve admission-related issues effectively.
- Verified patient details and insurance coverage and collected co-pays.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Registered patients for labs, surgeries and radiology.
- Arranged forms and charts for each patient.
- Contributed to a positive work environment through strong team collaboration and effective conflict resolution skills.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Enhanced patient satisfaction with timely and accurate registration of personal information and insurance details.
- Verified insurance eligibility for patients, resolving discrepancies prior to treatment whenever possible.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Sales Associate
Banter By Pagoda
Stockton
01.2017 - 09.2022
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and availability.
- Collaborated with team members to achieve sales targets and maintain store presentation standards.
- Trained new associates on sales techniques and product knowledge to improve overall performance.
- Implemented promotional displays to increase merchandise visibility and drive customer engagement.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Education
Associate of Applied Science - Hospital Administration
Purdue Global
Stockton05-2021
High School Diploma -
Jane Fredericks High School
Stockton06-2012
Skills
- HIPAA compliance
- Patient confidentiality
- Patient registration
- Insurance verification
- Verifying insurance
- Checking in patients
- Healthcare industry
- Telephone etiquette
- Coordinating paperwork
- Documenting changes
- Eligibility requirements
- Bed assignments
- Emergency room experience
- Admissions processing
- Checking patient details
- Obtaining payments
- Verifying eligibility
- Collecting co-pays
- Reviewing patient information
- Customer service
- Problem-solving
- Time management
- Multitasking
- Collaboration and teamwork
- Adaptable and flexible
- Reliability
- Effective communication
- Cash handling
- Clerical skills
- Patient health information Access
Timeline
Admitting Clerk
Dameron Hospital
09.2022 - Current
Sales Associate
Banter By Pagoda
01.2017 - 09.2022
Associate of Applied Science - Hospital Administration
Purdue Global
High School Diploma -
Jane Fredericks High School