Rachel Allen
Redlands
Summary
Detail-focused professional with background as Table Games Pit Manager and Floor Supervisor. Possess hands-on experience in managing gaming operations, enforcing regulatory rules and procedures, and leading staff training initiatives. Strengths include strong leadership, communication skills, customer service orientation, problem-solving abilities, and keen attention to detail. Have consistently contributed to improved operational efficiency and enhanced guest satisfaction in previous roles.
Overview
15
15
years of professional experience
Work History
Table Games Floor Supervisor
Yaamava at San Manuel
Highland
12.2024 - Current
- Ensured compliance with all applicable gaming regulations and laws.
- Maintained positive relationships with players, providing exceptional customer service when needed.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Developed effective strategies for increasing customer satisfaction levels at table games.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
General Manager
Byrne Dairy
Rome
07.2023 - 12.2024
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Recruited, interviewed and hired qualified staff for open positions.
Owner
Goldmonster Bakery
Palm Harbor
04.2021 - 06.2023
- Organized events such as trade shows and conferences.
- Researched potential partners in order to expand services offered.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Pit Manager
Resorts World Catskills
Monticello
01.2018 - 04.2021
- Maintained accurate records of employee attendance, absences, vacation days.
- Performed regular inspections of equipment and tools to identify any maintenance needs.
- Developed procedures for improving operational efficiency within the pit area.
- Resolved customer complaints in a professional manner.
- Ensured all policies and procedures were followed correctly at all times.
- Oversaw day-to-day operations in the pit area ensuring everything ran smoothly.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
Dual Rate Floor Supervisor
Mohegan Sun Pocono
Wilkes-Barre
05.2010 - 12.2017
- Kept all games in compliance with casino and gaming standards.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Observed gamblers' behavior for signs of cheating and notified security staff.
Education
Some College (No Degree) - General Studies
Saint Petersburg College
Clearwater, FLSkills
- Regulatory compliance
- Customer service
- Conflict resolution
- Team leadership
Timeline
Table Games Floor Supervisor
Yaamava at San Manuel
12.2024 - Current
General Manager
Byrne Dairy
07.2023 - 12.2024
Owner
Goldmonster Bakery
04.2021 - 06.2023
Pit Manager
Resorts World Catskills
01.2018 - 04.2021
Dual Rate Floor Supervisor
Mohegan Sun Pocono
05.2010 - 12.2017
Some College (No Degree) - General Studies
Saint Petersburg College