Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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Marlina Austria

Brisbane

Summary

Resourceful Table Games Floor Supervisor known for high productivity and efficient task completion. Specialized in team leadership, conflict resolution, and customer service excellence, ensuring smooth casino operations. Excel in communication, problem-solving, and adaptability to maintain operational integrity and enhance guest satisfaction.

Overview

15
15
years of professional experience

Work History

Table Games Floor Supervisor

Hard Rock Casino
Wheatland
06.2022 - 02.2025
  • Ensured compliance of all games with casino and gaming standards.
  • Coached employees on procedures and compliance to enhance performance strategies.
  • Monitored dealer performance for accuracy in dealing and adherence to regulations.
  • Oversaw efficient monetary transactions between house and customers.
  • Maintained positive player relationships, delivering exceptional customer service.
  • Tracked table inventories, player wins, losses, and chip purchases for security.
  • Engaged customers through effective interpersonal communication skills.
  • Observed gamblers to identify potential cheating methods, including marking and switching cards.

Table Games Floor Supervisor

MGM Grand Casino
Las Vegas
12.2009 - 09.2022
  • Resolved customer complaints efficiently while maintaining a professional demeanor.
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Observed tables closely to spot errors and irregularities.
  • Provided training for new dealers on game rules and regulations.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.

Education

Bachelor of Science - Zoology

University of The East
Manila, Philippines
03-1980

Skills

  • Regulatory compliance
  • Customer service
  • Employee training
  • Performance monitoring
  • Financial transactions
  • Inventory management
  • Team leadership
  • Game rules
  • Cheating detection
  • Conflict resolution
  • Attention to detail

Languages

English
Professional
Chinese (Fukean), Filipino
Professional

Affiliations

I am quick a learner with positive attitude, hard working, and can count on.

Accomplishments

Certified in 166 credit units on how to deal with all aspects of culture.

Timeline

Table Games Floor Supervisor

Hard Rock Casino
06.2022 - 02.2025

Table Games Floor Supervisor

MGM Grand Casino
12.2009 - 09.2022

Bachelor of Science - Zoology

University of The East

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Marlina Austria