Rachel Giampa
11713 Willoughby Drive Niagara Falls,Canada
Summary
Offering a positive attitude and genuine interest in helping others, ready to thrive in a customer-focused environment. Bringing the ability to quickly learn company products and services, ensuring accurate and efficient customer satisfaction, interactions and support while collaborating with coworkers to promote an engaged, empowering work culture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
The Keg Steakhouse + Bar to STK Steakhouse
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborate with kitchen staff to ensure orders are correct and dietary concerns and allergies are communicated efficiently.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Always working with team members during busy shifts for efficient workflow and excellent guest experiences.
FRONT DESK / CASHIER
Great Wolf Lodge
03.2022 - 06.2024
- Provided exemplary customer service by assisting customers with inquiries, resolving issues and ensuring overall satisfaction.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Managed reservations effectively, keeping track of room availability and coordinating with housekeeping staff to ensure timely room turnover.
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
SERVER
IHOP
07.2021 - 01.2023
- Delivered friendly customer service to restaurant guests
- Managed multiple tables, prioritizing tasks to meet guests needs promptly.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained cleanliness and organization in the dining area.
HOSTESS
Brasa
01.2018 - 01.2020
- Welcomed guests upon arrival, providing information about seating options and times
- Managed reservations and seating arrangements, communicated effectively with restaurant staff
- Demonstrated strong multitasking skills, balancing responsibilities.
Education
Real Estate Program -
Humber College
Toronto, ON09-2025
Business Marketing Program -
Fanshawe College
London, ON01.2023
Secondary School -
Saint Michael's Catholic School
Niagara Falls, ON01.2021
Skills
- Exceptional customer service
- Ability to work effectively in a fast-paced environment
- Organized
- Strong work ethic
- Problem-Solving
- Strong Communication
- Cash handling
- Guest engagement
- Professional appearance
Certification
- Smart Serve Certificate
- French Bilingual Certificate
Languages
English
French
Timeline
Server
The Keg Steakhouse + Bar to STK Steakhouse
06.2024 - Current
FRONT DESK / CASHIER
Great Wolf Lodge
03.2022 - 06.2024
SERVER
IHOP
07.2021 - 01.2023
HOSTESS
Brasa
01.2018 - 01.2020
- Smart Serve Certificate
- French Bilingual Certificate
Real Estate Program -
Humber College
Business Marketing Program -
Fanshawe College
Secondary School -
Saint Michael's Catholic School
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