Rachel Duncan
Spruce Grove,AB
Summary
Experienced Restoration Technician specializing in cleaning and restoring properties affected by water, fire, and mold damage. Proficient in operating specialized equipment and maintaining safe work environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Restoration Technician
Lydale
Edmonton, Alberta
01.2022 - 09.2025
- Assisted in cleaning and restoring damaged properties and belongings.
- Utilized specialized equipment including air movers, dehumidifiers, and ozone machines.
- Maintained cleanliness of work areas to promote safety and organization.
- Provided restoration services for structures that have been damaged by fire, mould, water and weather.
- Assisted in demolition activities including removal of drywall and flooring materials.
- Tracked inventory of supplies needed for job completion and placed orders as necessary.
Deli/Kitchen Manager
Sobeys
Edmonton, Alberta
02.2003 - 10.2021
- Managed daily kitchen operations and staff scheduling for efficient service.
- Oversaw inventory control and ordering of food supplies and equipment.
- Monitored food preparation processes to comply with health regulations.
- Fostered teamwork among kitchen staff to enhance communication and workflow.
- Received, organized and rotated paper goods and food ingredients.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
Manager
Blockbuster
Red Deer, Alberta
10.2001 - 01.2003
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
Customer Service Representative
Blockbuster
Penticton, British Columbia
10.1997 - 09.2001
- Maintained knowledge of product offerings and promotions effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Penticton Secondary School
Penticton, BC06-1998
Skills
- Water and fire damage restoration
- Mould remediation
- Equipment operation
- Safety compliance
- Time management
- Power tools operations
- Teamwork
- Attention to detail
- Customer service
- Effective communication
Certification
- First Aid Intermediate
- WHMIS
- Water remediation
- Fire and smoke restoration
References
References available upon request.
Timeline
Restoration Technician
Lydale
01.2022 - 09.2025
Deli/Kitchen Manager
Sobeys
02.2003 - 10.2021
Manager
Blockbuster
10.2001 - 01.2003
Customer Service Representative
Blockbuster
10.1997 - 09.2001
High School Diploma -
Penticton Secondary School