Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rachana Thapa

Sudbury,Ontario

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at MacDonald's Restaurant. Skilled in cash handling and management, coupled with exceptional customer service abilities. Achieved high accuracy in financial transactions, contributing to efficient operations. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

1
1
year of professional experience

Work History

Cashier and Waitress

03.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.

Crew Member

MacDonald's Restaurant
05.2023 - 07.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.

Education

Business Accounting

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
04.2024

Skills

  • Customer Service
  • Customer Assistance
  • Cash handling and management
  • Payment Processing
  • Refunds and exchanges
  • Cash Drawer Balancing
  • POS system operations
  • Payment Collection

Languages

English
Full Professional

Timeline

Crew Member

MacDonald's Restaurant
05.2023 - 07.2024

Cashier and Waitress

03.2023 - Current

Business Accounting

Cambrian College of Applied Arts And Technology

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Rachana Thapa