Light Fatima TIENDREBEOGO
Ottawa,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Waitress /Waitress/Customer Service Cashier
Light Store and club
Ouagadougou, Kadiogo
07.2022 - 03.2024
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated daily specials to customers.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Organized take-out orders efficiently according to customer requests.
- Greeted customers and provided menus.
- Answered questions about menu items, ingredients, and pricing.
- Assisted other wait staff members in times of heavy customer traffic.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Prepared checks accurately and processed payments promptly.
- Performed basic math calculations when computing bills for customers' meals.
Media Project Assistant
Harmonie ATL
Ouagadougou, Kadiogo
04.2023 - 09.2023
- Assisted Project Manager in preparing project plans, schedules, and budgets.
- Organized and maintained project documents and records.
- Developed processes and procedures to ensure efficient workflow of projects.
- Provided administrative support to the project team including scheduling meetings, coordinating travel, ordering supplies.
- Participated in weekly status meetings with the Project Manager to discuss ongoing tasks and issues requiring resolution.
- Met schedule and deadlines by ensuring that work was completed efficiently.
Communications Manager
Sank Business
Ouagadougou, Kadiogo
09.2021 - 06.2022
- Conducted research on current trends in communications strategy and best practices in the industry.
- Prepared briefing documents for executives prior to speaking engagements or interviews with the media.
- Coordinated activities between marketing team members to ensure timely completion of projects within budget constraints.
- Developed crisis management plans in anticipation of potential issues that could damage reputation or brand image.
- Organized promotional activities such as press conferences, interviews with key stakeholders, and special events.
- Edited written materials from other departments for accuracy, clarity, grammar, punctuation, style, tone.
- Tracked performance metrics related to communications efforts including website visits, clicks, impressions, conversions.
- Created content for various media including press releases, website copy, newsletters, brochures, and email campaigns.
Education
Basic Training Diploma - English Language
YMCA
Montreal, QC06-2024
Some College (No Degree) - Communications And Media
La Cité Collégiale
Ottawa, ONSome College (No Degree) - Communications
New Dawn University
Ouagadougou, KadiogoSkills
- Order Accuracy
- Menu Recommendations
- Customer Service
- Guest Relations Management
- Cleanliness
- Special Event Coordination
- Team Collaboration
- Reservation Management
- Reservations Management
- Excellent Communication
- Active Listening
- Adaptable and Flexible
Languages
French
Full Professional
English
Limited
References
References available upon request.
Timeline
Media Project Assistant
Harmonie ATL
04.2023 - 09.2023
Waitress /Waitress/Customer Service Cashier
Light Store and club
07.2022 - 03.2024
Communications Manager
Sank Business
09.2021 - 06.2022
Basic Training Diploma - English Language
YMCA
Some College (No Degree) - Communications And Media
La Cité Collégiale
Some College (No Degree) - Communications
New Dawn University
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