Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rachael Goenaga

Gatineau,QC

Summary

Experienced Project Officer adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Teaching Assistant

Carleton University
09.2023 - Current
  • Streamlined communication between students and professors by managing online discussion boards and responding to email inquiries promptly.
  • Supported the Professor with administrative tasks including grading papers, updating class records, and tracking attendance.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.

Project officer

Health Canada
03.2023 - Current
  • Developed and monitored project schedules, and objectives for successful completion.
  • Assisted in the development of RWO tools and performed research.
  • Proficient in Microsoft Word, Excel, Powerpoint and MS Teams
  • Kept senior management well-informed by preparing and presenting project status reports.
  • Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.


Pole Fitness Instructor

Iron X Fitness
08.2021 - 03.2023
  • Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
  • Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
  • Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
  • Helped clients reach fitness objectives by providing encouragement and motivation.
  • Designed innovative fitness plans to keep clients engaged.

Receptionist

PranaShanti Yoga Centre
02.2022 - 02.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Class 1 Driver/Shunter

Armour Transport
08.2015 - 03.2019
  • Delivered a wide range of cargo types, including hazardous materials, adhering to all safety guidelines and protocols.
  • Improved customer satisfaction by ensuring timely and safe deliveries of goods.
  • Collaborated with dispatch team to optimize routes and schedules for maximum productivity.
  • Maintained accurate records of hours driven, miles traveled, and cargo information for compliance with regulations.
  • Promoted a positive company image through professional appearance, courteous interactions with clients, and adherence to dress code requirements.
  • Ensured optimal vehicle performance through regular inspections, maintenance, and repairs.

Education

B.A. Honour’s Degree in Psychology and French -

Carleton University
Ottawa, ON
04.2025

Degree in Psychology -

MUN
07.2022

Commercial Driver (license) -

CNA
06.2015

Mobile Crane -

CAN
06.2014

Skills

  • Bilingual in French and English
  • Proficient in Microsoft office Programs
  • Over 9 years of customer service experience
  • Excellent written and verbal communication Skills
  • Excellent time management skills
  • Scheduling appointments
  • Data inputting
  • Collaborative Teamwork
  • Research experience
  • Proficient in SPSS software
  • Calm and Patient Demeanor

Certification

  • Tri-Coucil Policy Statement: Ethical Conduct for Research Involving Humans (TCPS 2: CORE 2022), Panel on Research Ethics, Online, 12/01/23
  • Applied Suicide Intervention Skills Training, Living Works, Ottawa, ON, 03/01/23
  • Pole Instructor Certificate, Iron X Fitness, Ottawa, ON, 10/01/20
  • Standard First Aid/CPR c/AED, St. John’s Ambulance, ON, 11/01/21

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Teaching Assistant

Carleton University
09.2023 - Current

Project officer

Health Canada
03.2023 - Current

Receptionist

PranaShanti Yoga Centre
02.2022 - 02.2023

Pole Fitness Instructor

Iron X Fitness
08.2021 - 03.2023

Class 1 Driver/Shunter

Armour Transport
08.2015 - 03.2019

B.A. Honour’s Degree in Psychology and French -

Carleton University

Degree in Psychology -

MUN

Commercial Driver (license) -

CNA

Mobile Crane -

CAN

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Rachael Goenaga