Rabih Abou Khazaal
Senior retail leader managing a 92,000 sq ft stores. High-volume operation generating ~$50M annually, leading 330+ employees across complex, multi-format environments. Proven ability to scale operations, drive sales growth, and lead culturally diverse teams in East-meets-West retail formats, including restaurant, liquor, grocery, and specialty food divisions. Strong commercial focus with hands-on expertise in P&L ownership, EBIT performance, merchandising strategy, and operational execution.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Enthusiastic about creating positive shopping experience and optimizing store performance.
Work History
Store Manager
2 Years 7 Months- Led complex retail format, integrating grocery, restaurant, and international specialty operations.
- Lead 330+ employees across all departments
- Manage 92,000 sq. ft. flagship operation
- Oversee $50M annual revenue (~$950K weekly sales)
- Managed 92,000 sq. ft. flagship operation, ensuring optimal layout and customer flow.
- Drive performance in a multicultural East-meets-West retail model
- Drove performance in multicultural retail model, enhancing customer engagement and sales.
- Key Impact:
- Reality check: this scope alone puts you ahead of ~90% of retail candidates. Most resumes don’t emphasize it enough — now it does.
Assistant Store Manager
7 Years 8 Months- Full operational ownership of store performance, team leadership, and financial delivery.
- Delivered double-digit sales growth (up to ~19%)
- Scaled operational execution across all departments
- Scaled operational execution across departments to enhance overall store efficiency
- Strengthened leadership bench and developed internal talent to ensure succession planning
- Managed financial planning and forecasting to maintain budget adherence and optimize cost controls
Operations Manager
6 Years- Achieved 8% year-over-year sales growth in early leadership role
- Schedule Writer for the total store
- Developed strong capabilities in delegation and senior team management
- Handled all Merchandising
- Selected as Cross Scheduler and Scheduler Writer
- Established Templates to ensure cohesion between departments and team members according to Labour contracts
- Managed teams to ensure merchandising plans executed successfully
- Built strong relationships with TM's and Customers alike
- Building schematics and planograms for optimal sales
Junior Clerk
2 Years 5 Months- Oversaw daily operations of dairy department to ensure product availability and freshness
- Appointed as Temporary Assistant Operations Manager (AOM)
- Processed customer transactions efficiently using POS systems.
- Assisted in maintaining accurate inventory records and stock levels.
- Collaborated with team members to ensure smooth store operations.
Automotive Mechanic
6 Years 3 Months- Gained extensive knowledge and skills through 5-year automotive apprenticeship
- Obtained full mechanic licensing after extensive training
- Completed training and obtained AirCare certification for emissions testing