Mary Ann Rojas
Citrus Heights
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
Work History
Store Manager
Sally's Beauty Supply
01.2023 - Current
- Provide clients with outstanding customer service regarding hair color, hair care, skincare and makeup
- Increased employee productivity to enhance compliance and improve customer satisfaction in service delivery.
- Managed daily operations to ensure smooth store functionality.
- Oversaw inventory management and stock replenishment
- Implement sales strategies to boost product visibility and surpass company KPI goals
- Inventory management/ managing shrink through lp program
- Hazardous waste management
- Product training on our 100+ brands
- Created and managed staff schedules to maintain optimal coverage and service levels.
- Executed merchandising strategies to enhance product visibility in-store.
- Recruited, trained and supervised new employees.
- Assigned staff specific roles to optimize workflow and efficiency.
- Cultivated a loyal customer base through personalized service and follow-up engagement.
Customer Service Representative
Geary Veterinary Hospital
06.2022 - 12.2023
- Delivered exceptional in-person service to clients, enhancing their experience
- Checked in clients as first point of contact, ensuring smooth hospital entry
- Checking out clients and taking payment
- Scheduling appointments
- Applied medical terminology to ensure accurate documentation and patient interactions.
- Communicated with patients promptly via email, text, and phone to address inquiries
Manager
Bluemercury, Embarcadero
02.2019 - 05.2022
- Provide clients with outstanding customer service regarding hair care, skincare and makeup
- Organized homegrown events to enhance sales and deepen product knowledge for clients, fostering stronger relationships
- Ensured open communication with corporate regarding completed tasks
- Inventory management on Microsoft Excel
- Product training on our 100+ brands
- Empowered and motivated team to achieve sales goals and improve overall performance
- Created and managed schedules for team members to ensure adequate coverage.
- Executed merchandising strategies to enhance product visibility and appeal.
- Ensuring staff is following all company policies and protocol
- Cleaning and organizing and assigning staff designated roles
- Cultivating returning customer base
- Followed up with clients to assess satisfaction and gather feedback on product effectiveness
- Training multiple staff members including other managers
Assistant Manager
Bluemercury, Los Gatos
02.2018 - 01.2019
- Provide clients with outstanding customer service regarding hair care, skincare and make-up applications.
- Assisted in managing daily operations
- Maintain compliance with state board regulations
- Maintain an enthusiastic floor presence and making sure to sample out products
- Greeting customers and answering the phones
- Selling products and driving sales forward
- Building and maintaining good customer relationships
- Ordering products
- Cash handling
- Opening and closing duties
- Inventory
- Schedule making
- Merchandising
Aesthetician
Benefit Brow Bar, Stanford & Hillsdale
09.2014 - 02.2018
- Provide Benefit facial waxing services
- Maintain compliance with state board regulations
- Maintain an enthusiastic floor presence
- Greeting customers and answering the phones
- Selling products and driving sales forward
- Build and maintain good customer relationships
- Stocking and filling shelves, drawers, and showcases
- Basic cashier training to check out Benefit clients
- Makeup application
- Tracking individual sales goals and service goals
Education
certificate - Cosmetology program
College of San Mateo
San Mateo10-2010
High School -
Woodside High School
Redwood City, CA06-2008
Skills
- Specialized Team Motivator
- Creative Product Sales
- Retail operations/Inventory
- Work Planning and Prioritization
- Profit margin optimization
- Adaptability to working under pressure
- Performance reviews
- Compliance adherence
- High volume retail customer service experience
- Strong communication
- Team development building and leadership
- Licensed cosmetologist
- Speaks Spanish
Languages
- English
- Spanish
Highlight Skills
- Specialized Team Motivator
- Creative Product Sales
- Adaptability to working under pressure
- High volume retail customer service experience
- Strong communication
- Training
- Licensed cosmetologist
Timeline
Store Manager
Sally's Beauty Supply
01.2023 - Current
Customer Service Representative
Geary Veterinary Hospital
06.2022 - 12.2023
Manager
Bluemercury, Embarcadero
02.2019 - 05.2022
Assistant Manager
Bluemercury, Los Gatos
02.2018 - 01.2019
Aesthetician
Benefit Brow Bar, Stanford & Hillsdale
09.2014 - 02.2018
certificate - Cosmetology program
College of San Mateo
High School -
Woodside High School