Rabia Abbas
Brampton,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Analytical professional with strong background in financial modeling and risk management. Skilled in providing financial consultations and solutions for businesses of all sizes. Astute candidate develops new strategies and processes to optimize financial operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Small Business and Commercial Analyst, FATCA Fulfillment
Scotiabank
05.2023 - 11.2023
- Responsible for 30 case management of escalated customer accounts subject to foreign government tax regulations; cases are for small business, Wealth Management, Commercial and Retail accounts with evidence of foreign indicia daily
- The team is the point of contact to provide ongoing support to the Customer Contact Centre, clients and business partners
- Conducts thorough analysis of escalated cases and classify based on the nature of business of the entity and its link to the foreign jurisdiction, identify documentation requirements, summarize findings and direct the appropriate course of action and steps for curing
- Responsible for directing solutions that are aligned with the Customer Experience Model and meets the needs of the Bank for non-personal customers
- Keeps Senior Management informed of updates to processes and procedures and provides clear and succinct written and oral communication and instructions to a variety of internal customers on what documentation to compile and how to address specific foreign government tax regulation issues
- Responsible for coordinating and leading stakeholder discussions on individual cases where some stakeholders may have conflicting priorities
Senior Accounting Clerk, FATCA Fulfillment
Scotiabank
06.2018 - 05.2023
- Assisted with internal audits to ensure regulatory compliance and efficient financial operations
- Prepared accurate journal entries, contributing to precise month-end closing procedures
- Ensured data integrity by reviewing reports for accuracy before submission to the management team
- Facilitated timely reporting by preparing necessary documentation and collaborating with external auditors
- Collaborated with cross-functional teams to achieve financial objectives through effective communication of accounting information
- Subject Matter Expert
- Reduced manual data entry errors by automating key processes
- Assist in the administration of the Branch Accounting responsibilities
- Maintain proper records of investigation activity and disposition actions for retail customers
- Safeguard confidentiality and privacy of cases managed given the extremely sensitive nature of the reviews
- Provided training and guidance to all junior staff members, fostering professional growth within the team
- Participated in special projects as needed, applying strong analytical skills to drive successful outcomes
- Maintained up-to-date knowledge of industry best practices and applicable regulations, ensuring continuous improvements in the accounting function
- Assisted with internal audits to ensure regulatory compliance and efficient financial operations
Accounting Officer, FATCA Fulfillment
Scotiabank
12.2019 - 02.2020
- Move material such as: files, trays, computer reports, filing boxes, etc
- Work in an office environment
- Servicing branches, working on computers, and verifying the accuracy of documents/reports
- Deal with pressured situations when raised internally or from customer/branch demands
- Completed verification for multiple senior accounting clerks
- Distributed work between staff and provided on going support
- Improved efficiency of accounts payable and receivable processes, resulting in faster document processing
Customer Service Representative
Cash 4 You
04.2017 - 05.2018
- Provided quality front line service to customers by handling daily transactions and referring products to suit customer’s transactional needs
- Adhere to company security, operational and compliance procedures and policies
- Resolve customer service and maintenance related inquiries while directing sales opportunities to the appropriate advisor
- Process short term loans while ensuring to stay in compliance with Anti-Money Laundering regulations; determine if large deposits were legitimate through investigative tactics
- Monitoring activity on western Union accounts
- Adhere to standards and report unusual transactions and suspicious activities
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Accounting And Payroll - Certification -
EVEREST COLLEGE
Toronto, ON06.2012
Skills
- Microsoft Excel
- Due Diligence Reviews
- Anti-Money Laundering
- KYC Procedures
- Adaptability
- Communication
- Problem-Solving
- Attention to Detail
- Investigative Skills
- Analytical Skills
- Information Gathering
- Organization
- Presentation Skills
- Team Leadership
- Coaching
- Independent Work
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development of SOP's
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved deficiencies which led to the Bank not receiving fines.
Certification
Accounting And Payroll, Everest College, Toronto, ON
Languages
English
Full Professional
Urdu
Limited Working
Hindi
Professional Working
Persian
Full Professional
Timeline
Small Business and Commercial Analyst, FATCA Fulfillment
Scotiabank
05.2023 - 11.2023
Accounting Officer, FATCA Fulfillment
Scotiabank
12.2019 - 02.2020
Senior Accounting Clerk, FATCA Fulfillment
Scotiabank
06.2018 - 05.2023
Customer Service Representative
Cash 4 You
04.2017 - 05.2018
Accounting And Payroll - Certification -
EVEREST COLLEGE