Jodie Jacques
Ottawa,ON
Summary
To obtain employment and challenge the position in a growth-oriented organization which offers diverse job responsibility.
Overview
12
12
years of professional experience
Work History
Small Business Owner
01.2021 - Current
- Customer Service: Strong interpersonal skills with a focus on customer satisfaction
- Sales and Marketing: Experience in developing marketing strategies and driving sales growth
- Financial Management: Budgeting, bookkeeping, and financial reporting
- Quickbooks, timesheets and data entry
- Problem Solving: Ability to address challenges efficiently and creatively
- Team Collaboration: Experience working in small teams and fostering a positive work environment.
Report/Billing Clerk
Smart & Biggar
08.2017 - 05.2018
- General administrative duties including time entry, billing and file management, all within a paperless environment
- Issue monthly customer statements, create credit memos as invoices
- Enter invoices into customer invoicing web sites, distributed according to instruction
- Update customer files with issued invoices
- Prepare, file, and amend U.S., Canadian, PCT and Foreign patent applications
- Communicate with clients, USPTO, CIPO, Foreign Associates and other parties
- Respond to client requests, monitor deadlines, and handle time sensitive matters.
- Process employee expenses in preparation for payroll
- Manage QuickBooks Time (time tracking software) and create reports for bi-weekly payroll
- Dedicated, organized, consistent, with good attention to detail
- Working within a team as well as completing individual assignments
Customer Service Representative
Mierins Automotive Group
09.2016 - 12.2017
- Set up client appointments
- Managed client records
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Handled online leads.
Receptionist
Oakmont Landscaping
01.2013 - 12.2014
- Greeted customers/visitors
- Provide basic and accurate information in-person and via phone/email
- Update calendars and schedule meetings
- Keep updated records of office expenses and costs.
Law Clerk (placement)
John M. Farant Law Firm
01.2014 - 03.2014
- Coordinate and manage new file openings
- Respond to client requests, monitor deadlines, and handle time sensitive matters
- Creating detailed reports for Lawyers and clients
- Drafted corresponding documents.
Education
Diploma - Law Clerk in Law
Lawrence College
01.2014
Skills
- Microsoft Outlook
- Administrative Experience
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Word
- QuickBooks
- Front Desk
- Typing
- Office Management
- Sales
- Personal Assistant Experience
- Bookkeeping
- Languages
- English
- Advanced Legal
- Acquainted with the legal framework of Property Law, Corporate Law, Business Law, Conveyancing, Landlord and Tenant Relations, and Wills and Estates, Civil Litigation, Criminal Law, Small Claims and Family Law
- Ability to create client Pre-Bills and Final-Bills Administrative
- Ability to draft correspondence and legal documents, manage and organize files, deal with changing priorities and meeting strict deadlines Variety of experience when dealing with clients both in-person and on the telephone
- Exceptional knowledge of formats for a variety of legal documents
- Prepare affidavits of documents and maintain document files and case correspondence
- Technological
- Skills working with Microsoft Word, Outlook, Excel and PowerPoint programs
- Quick Law
- Divorce Mate
- Tera view conveyancer
Languages
English
Full Professional
Timeline
Small Business Owner
01.2021 - Current
Report/Billing Clerk
Smart & Biggar
08.2017 - 05.2018
Customer Service Representative
Mierins Automotive Group
09.2016 - 12.2017
Law Clerk (placement)
John M. Farant Law Firm
01.2014 - 03.2014
Receptionist
Oakmont Landscaping
01.2013 - 12.2014
Diploma - Law Clerk in Law
Lawrence College
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