Rabea MOHAMED OSMAN Mohamed
Summary
Dedicated professional with experience at Montréal–Trudeau International Airport, excelling in customer care and safety awareness.
Proven ability to enhance client satisfaction through effective communication and work focus and dedication.
Teamwork skills contributed to a secure and organized environment, ensuring the well-being of all passengers and guests.
Professional with experience in providing compassionate and efficient support to individuals with mobility needs. Known for strong focus on teamwork and adaptability, ensuring seamless assistance in dynamic environments. fostering positive experience for those I support.
Reliable and results-driven, consistently meeting highest standards of care and service.
Overview
8
8
years of professional experience
Work History
Wheelchair Assistant
OPS Montréal–Trudeau International Airport
06.2023 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Located and read airport monitors to determine arrival and departure information.
- Maintained a clean and organized work environment, ensuring wheelchairs were properly stored and sanitized between uses.
Security Officer
Montréal–Trudeau International Airport
11.2022 - 06.2023
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
Cleaning Crew Member
Global Prime Flight
01.2021 - 11.2021
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
Cleaning Services
Self Employed
11.2017 - 01.2021
- Safeguarded guest belongings by respecting privacy during cleaning services, ensuring trustworthiness among clients.
- Increased client satisfaction by delivering timely and thorough screen cleaning services.
- Enhanced client satisfaction by providing thorough and efficient cleaning services within their homes.
- Cultivated strong professional relationships with clients by communicating clearly about their needs and preferences regarding cleaning services.
Education
High School Diploma -
Nasr High School
Egypt12-1980
Skills
- Transfer skills
- Customer care and relationship
- Safety awareness
- Physical strength
- Communications
Languages
English
Full Professional
Arabic
Native or Bilingual
Interests
- Volunteering
- Watching Movies and TV Shows
- I enjoy helping others and giving back to the community
Timeline
Wheelchair Assistant
OPS Montréal–Trudeau International Airport
06.2023 - Current
Security Officer
Montréal–Trudeau International Airport
11.2022 - 06.2023
Cleaning Crew Member
Global Prime Flight
01.2021 - 11.2021
Cleaning Services
Self Employed
11.2017 - 01.2021
High School Diploma -
Nasr High School
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