Business Central
Rabab Mohamed
St. Albert
Summary
Results-driven Business Analyst with proven analytical, problem-solving, and creative thinking skills. Collaborative, adaptable, and focused on delivering impactful decisions. Expertise in systems implementation, process improvement, and stakeholder engagement. Committed to excellence in every project
Overview
5
5
years of professional experience
Work History
Business Analyst
Catholic Social Services
01.2024 - Current
- Mapped business processes to identify and design improvements
- Facilitated stakeholder management and requirements gathering
- Assisted in change management and delivered user training
- Conducted data analysis and created reports for decision-making
- Reviewed functional and technical specifications
- Coordinated UAT
- Assisted in system integration and data migration
- Tracked project milestones, deliverables, and budget and reported to the project VP
- Created an IT Purchase Order Template
- Wrote business case and change order
- Drafted AI policy for the agency
Accounts Analyst
Catholic Social Services
01.2023 - 01.2024
- Recommended process enhancements for AP & Purchasing
- Communicated with suppliers & stakeholders
- Researched goods & placed orders
- Evaluated vendors on price, reliability & history
- Applied purchasing procedures & policies
- Managed accounts payable
- Posted journal entries & reconciled credit cards
- Verified vendor invoices for accuracy
- Ensured proper approval & coding of invoices
- Resolved invoice issues & ensured timely payments
Financial Services Specialist
Government of Alberta
03.2022 - 12.2022
- Processed high-volume AP in a fast-paced environment
- Issued & processed large volumes of cheques
- Maintained internal controls & secured assets
- Adapted to shifting priorities & supported the team
- Ensured accurate transaction coding
Bookkeeper
Brass And Wood
01.2021 - 12.2021
- Reconciled AP with purchase orders for accuracy
- Coordinated vendor & client payments
- Monitored & pursued outstanding accounts
- Matched POs with invoices & recorded data
- Reviewed & reconciled purchase documents
- Generated ad-hoc reports for management
- Ensured compliance in A/P, A/R, invoicing & collections
- Managed vendor, client & product setup in ERP
- Resolved inventory discrepancies with warehouse team
- Analyzed inventory & ensured proper ordering
- Handled customer concerns & ensured satisfaction
- Recorded transactions & updated financial records
- Communicated with customers & suppliers on accounts
- Assisted with system migration & software updates
- Provided efficient, friendly service & managed issues
Volunteer
K&R Tax Services
01.2020 - 03.2020
- Collected detailed information and required paperwork to complete personal tax returns
- Determined clients' eligibility for tax credits or deductions through careful research and oversight
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents
Education
MB-800T00-A Microsoft Dynamics 365 Business Centra -
Microsoft
05-2025
Entry Certificate in Business Analysis - ECBA
IIBA
02-2024
Accounting Certificate - Accounting
NAIT
05.2020
Bachelor of Accounting - Accounting And Finance
Cairo University
05.2006
Skills
- Business Process Analysis & Improvement
- Data Analysis
- Requirement Gathering & Documentation
- Microsoft Excel
- Business Intelligence Tools (Power BI)
- Stakeholder Communication & Collaboration
- System Testing & UAT Coordination
- Problem-Solving & Critical Thinking
- Change Management and Training ( Camtaisa, Canva)
Software
Halo
Salesforce
Timeline
Business Analyst
Catholic Social Services
01.2024 - Current
Accounts Analyst
Catholic Social Services
01.2023 - 01.2024
Financial Services Specialist
Government of Alberta
03.2022 - 12.2022
Bookkeeper
Brass And Wood
01.2021 - 12.2021
Volunteer
K&R Tax Services
01.2020 - 03.2020
Accounting Certificate - Accounting
NAIT
Bachelor of Accounting - Accounting And Finance
Cairo University
MB-800T00-A Microsoft Dynamics 365 Business Centra -
Microsoft
Entry Certificate in Business Analysis - ECBA
IIBA
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