QUETZALLI ALVA
Elk Grove
Summary
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
3
3
years of professional experience
Work History
ECART TEAM MEMBER
Belair/Raley's
08.2024 - 03.2025
- Developed strong communication and interpersonal skills while working in a team environment to ensure customer satisfaction
- Collaborated with other departments to ensure smooth transition of product from one stage of the process to the next
- Provided excellent customer service by responding promptly to inquiries, requests and complaints
- Followed instructions from supervisors regarding specific customer packaging requirements
TEAM MEMBER/BARISTA
Dutch Bros Company
12.2022 - 08.2024
- Adhered to health department regulations concerning sanitation standards
- Provided excellent customer service by responding to inquiries quickly and professionally
- Operated cash registers to process customer payments
- Memorized recipes for specialty coffee beverages and seasonal offerings
TAKEOUT/FOODRUNNER
BJ'S Brewhouse & Restaurant
08.2022 - 04.2023
- Greeted guests and engaged in pleasant conversations while managing the check-in process
- Cross-trained to handle different roles including, host stand, kitchen, and to-go stand
- Advised customers about special offers and menu items to help drive sales
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
Associate of Science - BUSINESS
Sacramento City College
Sacramento, CA08-2025
Skills
- Customer service/Communication Skills
- Cash handling
- Goal-oriented
- Conflict-Resolution Techniques
- Attention to detail
- Adaptability and flexibility
- Problem-solving
- Teamwork and collaboration
Timeline
ECART TEAM MEMBER
Belair/Raley's
08.2024 - 03.2025
TEAM MEMBER/BARISTA
Dutch Bros Company
12.2022 - 08.2024
TAKEOUT/FOODRUNNER
BJ'S Brewhouse & Restaurant
08.2022 - 04.2023
Associate of Science - BUSINESS
Sacramento City College
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