Ranveer Singh
Greater Sudbury,ON
Summary
Dedicated and results-oriented professional with over 4 YEARS of experience in CUSTOMER SERVICE. Proven track record in Key Skills, such as Leadership, Team Collaboration, and Customer Service. As an accomplished ASSISTANT MANAGER at TIM HORTONS, consistently demonstrated the ability to drive operational efficiency, lead high-performing teams, and deliver exceptional customer experiences. Adept at problem-solving and adapting to dynamic environments. Seeking to bring my expertise and passion to a forward-thinking company committed to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
TIM HORTONS
09.2019 - 01.2024
- Efficiently managed daily operations of a high-volume Tim Hortons location, overseeing a team of 6-8 staff members.
- Demonstrated strong leadership and organizational skills by coordinating schedules, training new hires, and ensuring seamless workflow within the team.
- Implemented effective inventory management strategies, optimizing stock levels and minimizing waste.
- Fostered a positive work environment through team-building initiatives, regular staff meetings, and recognizing outstanding performance.
- Maintained a keen focus on customer satisfaction, resolving inquiries and concerns promptly, and consistently achieving high customer service ratings.
- Collaborated with the store manager to develop and execute promotional activities.
- Assisted in financial management, including handling cash deposits, reconciling daily sales, and preparing financial reports.
- Ensured adherence to health and safety standards, implementing regular training sessions and conducting periodic inspections.
- Actively participated in community outreach programs and events, enhancing the store's local presence and community engagement.
- Played a pivotal role in achieving and exceeding sales targets, contributing to the store's recognition as a top-performing location within the region.
- Efficiently manages to clean/maintain all the mechanical equipments.
Motivator (PART TIME)
GoodLife Fitness
07.2023 - 02.2024
- Passionately engaged with gym members, providing personalized motivation and support to enhance their fitness journey.
- Fostering a positive and energetic
- atmosphere to keep participants motivated and engaged. fitness best practices to ensure member safety.
- Actively promoted fitness challenges, events, and wellness initiatives to encourage member participation and community engagement.
- Maintained a clean and organized fitness area, ensuring a safe and welcoming environment for all members. - Stayed current on industry trends, certifications, and fitness research to continuously enhance knowledge and provide the latest information to members.
- Recognized for exceptional member engagement and positive feedback on motivational efforts.
Security Guard (PART TIME)
Neptune Security Services
09.2020 - 11.2022
- Conducted regular patrols of assigned areas to monitor and maintain security, deterring unauthorized access and preventing potential incidents.
- Screened individuals entering the premises, verifying identification and ensuring compliance with security protocols.
- Responded promptly to alarms, disturbances, and emergencies, taking appropriate action to de-escalate conflicts and maintain a safe environment.
- Monitored surveillance cameras and other security systems to identify and address potential security threats.
- Completed detailed incident reports, documenting security-related events and actions taken.
- Conducted regular inspections of security equipment, such as cameras and access control systems, reporting any malfunctions for prompt resolution.
Fulfillment Associate (seasonal)
WALMART CANADA
04.2020 - 09.2020
- Worked in Walmart as a seasonal associate
- Utilized order management systems and equipment to pick, pack, and ship products according to established procedures.
- Addressed customer inquiries regarding order status, product availability, and delivery schedules, providing exceptional customer service.
- Operated material handling equipment, such as pallets, adhering to safety guidelines and protocols.
- Assisted in the loading and unloading of delivery trucks, ensuring proper handling of merchandise.
- Contributed to a positive and collaborative work environment, supporting team goals and objectives.
- Consistently met or exceeded daily order fulfillment targets, contributing to the overall efficiency of the fulfillment center.
- Received positive feedback from customers for providing excellent service and resolving inquiries promptly.
- Proactively identified and reported inventory discrepancies, minimizing errors and enhancing overall accuracy.
Education
MOTIVE POWER TECHNICIAN -
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON04.2021
12th (Senior Secondary) P.S.E.B Board -
S.H.S.P.SR.SEC.SCHOOL
Ludhiana, PB10th(High School) P.S.E.B Board -
S.H.S.P.SR.SEC.SCHOOL
Ludhiana, PBSkills
- CUSTOMER SERVICE/COMMUNICATION SKILLS
- LEADERSHIP
- COSTUMER SERVICE
- OPERATIONAL MANAGEMENT
Proven track record of delivering exceptional customer service through effective communication, active listening, and problem-solving Addressing inquiries and concerns with professionalism and courtesy Proficient in handling high-pressure situations with a calm and solution-oriented approach
Led and motivated a team of 6-8 staff members, fostering a positive work environment and achieving operational excellence
Delivered outstanding customer service, resolving inquiries and concerns with a customer-centric approach, resulting in high customer satisfaction ratings
- TRAINING AND DEVELOPMENT
- TIME MANAGEMENT
- BUDGET MANAGEMENT
Demonstrated strong organizational skills in managing day-to-day operations, including scheduling, inventory control, and adherence to company standards
Provided comprehensive training to new hires, enhancing their skills and integrating them into the team, contributing to a knowledgeable and proficient staff
Efficiently manage time and resources to meet deadlines and exceed performance expectations in a fast-paced environment
Assisted in financial management tasks, including handling cash deposits, reconciling daily sales, and contributing to budgetary control
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- EMERGENCY FIRST AID AND CPR LEVEL HCP(BLS)
- PRIVATE SECURITY GUARD AND INVESTIGATIVE SERVICES LICENSE
- CGS EHS RULES CERTIFICATE (NORCAT)
- MINISTRY OF LABOUR: TRAINING AND SKILLS DEVELOPMENT'S TRAINING MODULE
Timeline
Motivator (PART TIME)
GoodLife Fitness
07.2023 - 02.2024
Security Guard (PART TIME)
Neptune Security Services
09.2020 - 11.2022
Fulfillment Associate (seasonal)
WALMART CANADA
04.2020 - 09.2020
Assistant Manager
TIM HORTONS
09.2019 - 01.2024
MOTIVE POWER TECHNICIAN -
Cambrian College of Applied Arts And Technology
12th (Senior Secondary) P.S.E.B Board -
S.H.S.P.SR.SEC.SCHOOL
10th(High School) P.S.E.B Board -
S.H.S.P.SR.SEC.SCHOOL
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