QUEENIE SHUK-KWAN WONG
Richmond,Canada
Summary
Detail-oriented administrative assistant with a proven track record in customer service and exceptional multitasking abilities. Known for maintaining strong customer relations and effectively managing challenges in fast-paced environments. Demonstrates sound judgment and the ability to work independently or collaboratively to ensure timely and accurate completion of clerical tasks. Committed to leveraging skills to contribute positively in a dynamic administrative setting.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Secretary
Vancouver Coastal Health
Vancouver, Canada
03.2025 - Current
- Manage and schedule patient appointments, ensuring timely and efficient operations.
- Prepare and maintain patient records, ensuring accuracy and confidentiality
- Process patient forms, insurance verification, and referrals, coordinating with medical professionals to ensure proper documentation.
- Collaborate with medical staff, such as doctors, nurses, and administrative personnel, to ensure smooth workflow.
- Handle correspondence, including emails, faxes, and mail, ensuring timely follow-up.
- Perform data entry and maintain accurate files and records for patient visits and treatments.
Education Specialist Transcription Services
Providence Health Care
Vancouver, Canada
11.2023 - 10.2024
- Led instructional sessions with tasks including scheduling, participant management, and arranging necessary facilities.
- Collaborated with departments, vendors, and stakeholders to align training programs.
- Served as primary point of contact and subject matter expert for the team.
- Provided guidance to staff on curriculum design, evaluation techniques, and instructional materials.
- Analyzed and problem-solved issues for providers.
Booking Clerk
Vancouver Coastal Health
Vancouver, Canada
02.2023 - 11.2023
- Efficiently performed scheduling and booking functions for a variety of patient appointments
- Handled incoming phone inquiries from patients and doctor's offices, providing excellent customer service
- Managed appointment changes and rearrangements to accommodate shifting demands
- Entered booking, patient information to hospital computerized booking system
- Maintained organized requisitions for all bookings
- Acted as receptionist to support the delivery of patient care
- Trained new employees while they are on orientation
Front Desk Receptionist
Oakridge Oral Surgery
Vancouver, Canada
08.2020 - 04.2023
- Maintained accurate and confidential patient files, including dental histories, treatment plans, payments
- Provided administrative support by handling correspondence and scheduling appointments via email and phone
- Processed payments and submitted claims to insurance companies
Flight Attendant
Cathay Pacific Airways
Vancouver, Canada
06.2008 - 06.2020
- Conducted pre-flight, in-flight, and post-flight inspections of aircraft and emergency equipments
- Demonstrated safety and emergency procedures to passengers before takeoff
- Provided excellent customer service, addressing passengers' questions and issues promptly
- Maintained high standard of cleanliness and professionalism
- Assisted in orienting new flight attendants inflight
Flight Attendant Scheduler
Cathay Pacific Airways
Vancouver, Canada
04.2018 - 10.2018
- Maintained positive communication with crews of all schedule changes
- Minimized costs on crew movements and overtime pay with efficient crew utilization decisions
- Maximized crew capacity and proactively plan for coverage changes due to unforeseen circumstances
- Developed multiple recovery options to ensure best decisions are made during irregular operations and assist with recovery implementation
- Coordinated with departments that affected all crew scheduling assignments
Executive Assistant
Individual Client
Vancouver, Canada
01.2013 - 12.2014
- Developed and executed action plans, managed calls, and sorted mail and email
- Coordinated various administrative duties and prepare correspondences
- Maintained daily task list, scheduled meetings, and prioritized appointments
- Coordinated travel arrangements and accommodations
Administrative Assistant
Love My Choice Trading Ltd.
Vancouver, Canada
05.2006 - 03.2011
- Identified process improvements for increased accuracy, efficiency and quality service
- Utilized MS Office and Excel to manage spreadsheets and databases for performance and sales data
- Maintained office inventory, restocked supplies and placed purchase orders
- Handled general office duties, including multi-line phones management and visitor greetings
Education
Makeup Artistry Diploma -
John Casablancas Institute of Applied Arts
Vancouver05-2008
High School Graduate -
Little Flower Academy
Vancouver, BC06-2005
Skills
- Patient Care and Support
- Organization
- Customer Service
- Problem Solving
- Team Collaboration
- Communication skills
- Office Administration
- Phone Reception
- Record Preparation
- Appointment Scheduling
- Requisition Processing
- Calendar Management
- Data Management
- Microsoft Office Suite
- Keyboarding Skills :60WPM
References
Available upon request
Certification
- St. John Ambulance Medical Terminology Certificate
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Elementary
References
References available upon request.
Timeline
Secretary
Vancouver Coastal Health
03.2025 - Current
Education Specialist Transcription Services
Providence Health Care
11.2023 - 10.2024
Booking Clerk
Vancouver Coastal Health
02.2023 - 11.2023
Front Desk Receptionist
Oakridge Oral Surgery
08.2020 - 04.2023
Flight Attendant Scheduler
Cathay Pacific Airways
04.2018 - 10.2018
Executive Assistant
Individual Client
01.2013 - 12.2014
Flight Attendant
Cathay Pacific Airways
06.2008 - 06.2020
Administrative Assistant
Love My Choice Trading Ltd.
05.2006 - 03.2011
Makeup Artistry Diploma -
John Casablancas Institute of Applied Arts
High School Graduate -
Little Flower Academy