Krystal Bruce
San Diego
Summary
Experienced healthcare professional with over 14 years in administrative support and care coordination in acute care settings. Expertise in patient registration, scheduling coordination, and Epic EMR utilization. Proven ability to manage high-volume phone systems, optimize patient flow, and ensure timely documentation. Seeking a Patient Service Representative, Scheduling Specialist, or Administrative Assistant/Coordinator role to enhance operational efficiency and patient experience.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Unit Secretary & Certified Nursing Assistant
Scripps Memorial Hospital
La Jolla
02.2014 - Current
- Provide comprehensive administrative and patient access support in high-volume hospital units serving an average of 20–40+ patients per shift, ensuring efficient coordination of admissions, transfers, and discharges.
- Manage high-volume multi-line telephone systems, handling approximately 80–150+ calls per shift while effectively triaging requests from physicians, nurses, patients, families, and ancillary departments.
- Coordinate patient flow and communication between multidisciplinary teams to support timely scheduling, bed placement, and continuity of care.
- Utilize Epic EMR to accurately process patient admissions, transfers, and discharges, supporting efficient patient registration workflows and real-time updates to patient records.
- Coordinated scheduling and communication of patient-related services with imaging, lab, transport, and specialty departments to facilitate timely care.
- Coordinate service requests with Engineering, Information Technology, and Biomedical departments to ensure uninterrupted unit operations and timely resolution of system or equipment issues.
- Respond to patient call lights promptly and communicate needs to clinical staff to ensure timely service and positive patient experience.
- Support patient preparation and coordination for procedures, ensuring smooth transitions between departments and services.
- Maintained accurate shift-to-shift communication, ensuring continuity of operations and seamless patient care coordination.
Burn Care Technician
UC San Diego Health
12.2020 - 04.2022
- Supported interdisciplinary teams in high-acuity specialty unit by coordinating treatment activities and preparing workflows for 10–20 patients per shift.
- Prepared treatment areas and assisted with wound care processes while maintaining accurate documentation in collaboration with nursing staff.
- Ensured timely readiness of patients and treatment spaces, enhancing patient flow for scheduled procedures.
- Collaborated with healthcare teams to support coordinated care delivery and accurate communication across departments in a fast-paced environment.
- Hillcrest Regional Burn Center
Patient Transporter
Scripps Mercy Hospital
Chula Vista
02.2012 - 02.2014
- Transported an average of 15–25 patients per shift throughout the hospital, ensuring safe, timely, and professional movement between departments.
- Coordinated with nursing units and clinical departments to enhance patient flow, minimizing delays in scheduled procedures and diagnostic services.
- Maintained timely patient movement, facilitating overall hospital operations and improving workflow efficiency across multiple departments.
- Chula Vista
Education
Bachelor of Science -
California State University
Long BeachHigh School Diploma -
San Diego School of Creative and Performing Arts
San DiegoSkills
- Patient Care Support
- Patient Registration Support
- Patient admissions
- Patient Communication
- Family communication
- Medical Documentation
- Medical Terminology
- Appointment Coordination
- Epic Electronic Medical Record (EMR)
- Hospital operations
- Administrative and Clerical Support
- Microsoft Word
- Microsoft Outlook
- Time Management
- Problem Solving
- HIPAA Compliance
- Team Collaboration
Certification
- Certified Nursing Assistant (CNA)
- CPR Certified
- Phlebotomy Certificate
Timeline
Burn Care Technician
UC San Diego Health
12.2020 - 04.2022
Unit Secretary & Certified Nursing Assistant
Scripps Memorial Hospital
02.2014 - Current
Patient Transporter
Scripps Mercy Hospital
02.2012 - 02.2014
Bachelor of Science -
California State University
High School Diploma -
San Diego School of Creative and Performing Arts