QUEENCY MORATO
New Bothwell,MB
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
6
6
years of professional experience
Work History
Virtual Assistant
SPECTRA ELECTRICAL & COMMUNICATIONS
05.2022 - 07.2024
- Email Management
- Systems Organization
- General Administration
- Project Management
- Social Media Engagement
- Calendar Management
Team Leader
ECENTERPRISES GROUP MANILA INC.
07.2021 - 02.2022
- Group support
Universal Customer Service Agent
ECENTERPRISES GROUP MANILA INC.
06.2018 - 02.2022
- Handles universal queries about the account/application.
Bank Specialist
ECENTERPRISES GROUP MANILA INC.
06.2018 - 02.2022
- Handles bank connection errors that hinders community members to cash out.
- Has to troubleshoot concerns regarding changing of bank and bank account information.
Overdraft Specialist
ECENTERPRISES GROUP MANILA INC.
06.2018 - 02.2022
- Analyzes refunds on overdraft fees that were charged to the community members on their bank account.
- Has to send a refund to community members' bank account if it’s on the app's error/ agent error.
- Has to be the one to ask for screenshots or bank statements showing their full bank account details and routing number to be able to confirm that refunds will be given.
English Teacher
51talk
02.2018 - 06.2018
- Part-time job as a English Teacher for Chinese students
Education
Bachelor of Science - Tourism
Saint Paul University
Dumaguete City, Philippines04.2018
High School Diploma -
Saint Louis School- Don Bosco
Dumaguete City, Philippines03.2013
Skills
- Knows how to interact with other people
- Good in memorization
- Good in written
- Eager to help people with special needs such as young children or people with disabilities
- Good time management
- Self-motivated
Trainingsandseminarsattended
- Grooming and How to Dress Properly, 02/24/17, Fleur De Lis Hall, St. Paul University Dumaguete
- Frontier Aviation Academy Final Assessment, 02/24/17, Bethel Guest House
- Philippine Heritage Summit, 11/15/16, Silliman University, Guy Hall
- OJT at Sibulan Tourism Office
- OJT at Honeycomb Tourist Inn as a receptionist
- OJT at Shaman Air,Inc. Philippine Airlines
- OJT at PR Travel
- BK12 and JK12 Training
Personal Information
- Age: 27
- Place of Birth: Agbagacay, Bonbonon, Siaton, Negros Oriental
- Height: 5'4
- Date of Birth: 02/04/97
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Roman Catholic
References
- Mrs. Hermione A. Schmidt, Trainer, RWY22 Cabin Crew Training Center, 00639085542017, rwy22.cctc@gmail.com
- Mrs. Joan Fortugaleza, Program Chair HRM-Tourism, College of Business and Information Technology, St. Paul University Dumaguete, 09158778399
- Mr. Josefino T. Larena, College of Arts and Education Faculty / Registered Tour Guide, St. Paul University Dumaguete, 09268002946
Languages
English
Full Professional
Timeline
Virtual Assistant
SPECTRA ELECTRICAL & COMMUNICATIONS
05.2022 - 07.2024
Team Leader
ECENTERPRISES GROUP MANILA INC.
07.2021 - 02.2022
Universal Customer Service Agent
ECENTERPRISES GROUP MANILA INC.
06.2018 - 02.2022
Bank Specialist
ECENTERPRISES GROUP MANILA INC.
06.2018 - 02.2022
Overdraft Specialist
ECENTERPRISES GROUP MANILA INC.
06.2018 - 02.2022
English Teacher
51talk
02.2018 - 06.2018
Bachelor of Science - Tourism
Saint Paul University
High School Diploma -
Saint Louis School- Don Bosco
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