KENNEDY P. LANTANO
Hawkesbury,ON
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Virtual Assistant
- Conferred with customers by chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed email correspondence and handled incoming and outgoing mail.
3rd Assistant Manager
Jollibee Food Corporation
03.2022 - 03.2023
- Observe and correct standard operation procedure among crews
- Maintain food safety and standard procedure of the store
- Managing the shift
- Managing sales
- Managing
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Laboratory Aide II
Department of Health
10.2021 - 12.2021
- Day to day census of covid patients status >Update status of covid patients to DOH template > Submit reports to supervisor regarding mortality patients >Submit necessary documents to molecular for swab testing
- Call patients for personal information for swab test.
- Disposed of hazardous specimens in proper containers.
- Properly labeled specimens to help each be easily identifiable by lab staff.
- Recorded and analyzed data to produce reports of results.
Branch Customer Head
Motortrade Nationwide Corporation
11.2019 - 07.2020
- Duties and Responsibilities:
- Responsible in ensuring all staffs are well motivated
- Responsible in ensuring all motorcycles are in good working condition
- Responsible in documentation and reports
- Responsible on monitoring the over all cash of the branch
- Monitoring and managung the performance of the branch
Assistant Restaurant Manager / Service Quality Manager / Kitchen Manager
Top Groupon Foods Corporation, Makati
08.2017 - 06.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 50 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Analyzed daily sales figures and developed strategies to increase sales.
- Developed and implemented strategies to improve revenue and profitability.
- Designed and implemented strategies to reduce costs and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Dining Attendant
Kenny Rogers Roaster
09.2014 - 03.2017
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Assisted with bussing tables and cleaning up spills.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
On the Job Trainee
06.2016 - 09.2016
- Training Center: Zen Master
- Address: SM sta
- Mesa Manila
- Title: Zen Master
Pantry Personnel/ Bar Tender
Max’s Ermita Inc
11.2013 - 06.2014
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Service Crew
Jollibee Food Corp
02.2013 - 08.2013
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
Office Staff
Degrees Travel
04.2012 - 09.2012
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Scheduled and coordinated travel arrangements for office staff members.
Service Crew
Jollibee Food Corp
03.2010 - 04.2012
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling over 50,000 pesos in cash daily.
Fast Food Supervisor
Restaurants Louis Giguere Inc
06.2023 - Current
- Resolved customer satisfaction issues with food service to maintain establishment loyalty.
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Controlled labor costs with good planning, scheduling and delegating abilities.
- Directed work of cooks, food handlers and dishwashers to maintain efficient operations.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
Education
Certificate of Professional Education - Social Science
Dominican College of Tarlac
Tarlac, Philippines12.2021
MBA - Marketing Management
Eulogio “Amang” Rodriguez Institute of Science And Technology Address
Manila, Philippines07.2021
Bachelor of Science - Business Administration
Eulogio “Amang” Rodriguez Institute of Science And Technology Address
Manila, Philippines04.2017
Skills
- Skilled in handling people
- Team player and fast learner
- Skilled in major relevant computer applications like MS Word, MS Excel, MS PowerPoint
- Well-versed in oral and written English and Filipino language
- Acquires knowledge through internet surfing
- Administrative Duties
- Cash Drawer Management
- Marketing Initiatives
- Customer Relations and Communications
- Supply Inventory Control
- Schedule Preparation
- Multitasking and Time Management
- Accounting Familiarity
- Office Organization
- Document and File Management
Certification
- Licensed Professional Teacher
Timeline
Fast Food Supervisor
Restaurants Louis Giguere Inc
06.2023 - Current
3rd Assistant Manager
Jollibee Food Corporation
03.2022 - 03.2023
Laboratory Aide II
Department of Health
10.2021 - 12.2021
Branch Customer Head
Motortrade Nationwide Corporation
11.2019 - 07.2020
Assistant Restaurant Manager / Service Quality Manager / Kitchen Manager
Top Groupon Foods Corporation, Makati
08.2017 - 06.2019
On the Job Trainee
06.2016 - 09.2016
Dining Attendant
Kenny Rogers Roaster
09.2014 - 03.2017
Pantry Personnel/ Bar Tender
Max’s Ermita Inc
11.2013 - 06.2014
Service Crew
Jollibee Food Corp
02.2013 - 08.2013
Office Staff
Degrees Travel
04.2012 - 09.2012
Service Crew
Jollibee Food Corp
03.2010 - 04.2012
Virtual Assistant
Certificate of Professional Education - Social Science
Dominican College of Tarlac
MBA - Marketing Management
Eulogio “Amang” Rodriguez Institute of Science And Technology Address
Bachelor of Science - Business Administration
Eulogio “Amang” Rodriguez Institute of Science And Technology Address
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