QINGYA ( QUEENA) ZHANG
Saint John,NB
Summary
Motivated and customer-focused student with experience in administrative support and client service. Adept at problem-solving, multitasking, and delivering high-quality customer experiences. Skilled in digital tools and eager to apply strong communication and interpersonal skills in a financial services environment.
Overview
4
4
years of professional experience
Work History
Customer Support Officer
Runjiang International Supply Chain Management Co.
09.2021 - 09.2023
- Provided exceptional customer service by addressing client inquiries and ensuring timely responses.
- Managed correspondence, scheduled meetings, and organized documents to support daily operations.
- Assisted with financial transactions, ensuring accuracy and adherence to company policies.
- Collaborated with internal teams to optimize workflow and improve efficiency.
Bank Teller Intern
Agricultural Bank Of China
09.2019 - 09.2021
- Provided exceptional teller services, assisted customers with concerns, and introduced banking products to enhance their financial solutions.
- Coordinated with different departments and management to analyze and resolve issues, acting as a bridge between leadership and staff.
- Facilitated smooth account maintenance tasks such as updating personal information or issuing replacement debit cards upon request.
Education
Bachelor of Arts - Environmental Design
Jinling Institute Of Technology
06.2022
Skills
- Communication Skills
- Team Collaboration
- Time Management
- Interpersonal and Adaptability Skills
- Sales and Influencing Skills
- Strong Work Ethic
Timeline
Customer Support Officer
Runjiang International Supply Chain Management Co.
09.2021 - 09.2023
Bank Teller Intern
Agricultural Bank Of China
09.2019 - 09.2021
Bachelor of Arts - Environmental Design
Jinling Institute Of Technology
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