Augustine Osiramhe Bello
Saskatoon,Canada
Summary
Dynamic professional known for a strong work ethic and exceptional adaptability, consistently seeking new challenges to enhance skill sets. Proven ability to master new concepts quickly while working effectively both independently and in team settings. Excellent interpersonal skills foster productive relationships and collaborative environments.
Detail-oriented professional with strong time management and organizational skills, adept at thriving in diverse environments. Demonstrated ability to enhance operational efficiency and contribute to team success. Committed to continuous improvement while supporting organizational goals.
Motivated student equipped with strong technical skills in software and applications, eager to leverage academic knowledge in a professional setting. Demonstrates exceptional time management abilities and a proven track record of handling challenging tasks efficiently.
Dynamic professional with extensive experience in fast-paced environments, showcasing exceptional adaptability to last-minute changes. Renowned for thriving under pressure while maintaining high standards in work quality and efficiency. Core competencies include time management, problem-solving, and effective communication. Aiming to leverage expertise to contribute to a results-oriented team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Support Officer
Canadian Tires
Saskatoon, Saskatchewan
09.2023 - Current
- Deliver exemplary service by assisting customers promptly.
- Verify merchandise details meticulously for description and pricing accuracy.
- Incorporate constructive feedback to refine performance.
- Managed resolution of customer concerns swiftly.
- Handled inquiries from customers efficiently and courteously.
- Rendered tech support services via telephonic and electronic mail.
Factories Safety Inspector
Federal Ministry of Labour and Productivity
Abeokuta, Nigeria
04.2020 - 08.2023
- Evaluated compliance with safety regulations during site assessments.
- Created and launched health and safety initiatives.
- Evaluated incidents to recommend corrective actions.
- Assessed safety standards for updated and new facility plans.
- Guided on correct work procedures following relevant laws and regulations.
- Monitored personal protective equipment usage for safety compliance.
- Evaluated workplace environments for potential hazards.
- Executed recurrent audits to ensure compliance with health and safety management systems.
- Handled, stored, labeled, and disposed of hazardous materials in compliance with local laws.
- Monitored environmental data to identify potential operational risks.
- Conducted risk assessment and control method workshops for employees.
- Checked tools, machines, vehicles and structures for safety compliance.
- Addressed emergency events like fires or spills swiftly to reduce harm.
- Generated comprehensive reports post-inspections for executive assessment.
- Coordinated with various departments to address health and safety concerns.
- Documented inspection outcomes with visual evidence and action plans.
Head, Branch Services
First Bank
Lagos, Nigeria
07.2016 - 04.2020
- Manage customer service operations and quality assurance.
- Managed account openings, closings, card requests, and e-business transactions.
- Oversee call-over administration and manage related tasks.
- Collaborated with diverse team to achieve objectives and solve product-related challenges.
- Proposed unique ideas to boost team efficiency.
Customer Service Officer
First Bank
Lagos, Nigeria
07.2010 - 07.2016
- Delivered customer service with courtesy and professionalism.
- Resolved escalated customer complaints efficiently.
- Cultivated strong customer relationships using effective communication.
- Executed various administrative tasks efficiently.
- Responded to customer questions through telephone calls, emails, and in-person interactions.
- Resolved customer issues promptly.
- Provided comprehensive information on company offerings.
- Supported clients during the ordering process.
Education
Master of Sustainability - Regenerative Sustainability
University of Saskatchewan
true11.2024
Master of Business Administrations - Business Administration And Management
Obafemi Awolowo University
Ile-Ife, Nigeria11-2012
Bachelor of Science - Chemistry
Federal University of Agriculture
Abeokuta, Nigeria09-2005
Senior Secondary School Certificate -
Catholic Comprehensive High School
Abeokuta, Nigeria06-2000
Skills
- Data Reporting Accuracy
- Collaborative Skills Enhancement
- Proficient in Resolving Complaints
- Retail Workflow Coordination
- Cost Optimization Techniques
- Project Priority Management
- Strong Communication Skills
- Proficient in Technology
- Banking Operations Assistance
- Transaction Management
- Advanced Time Management
- Customer Relationship Management
- Compliance Management
- Analytical Problem-Solving
- Microsoft Office Proficiency
- Professional Communication Skills
- Quality Management
- Collaborative Teamwork
- Accurate Data Documentation
- Digital Literacy
- Inventory Management
- Office Administration
- Document Order Management
- Detail-Oriented Mindset
- Proactive Self-Starter
Certification
- Customer Service certificate by Saskatchewan Tourism Education Council, Canada 2024
- Class 5, Saskatchewan's Driver License 2024
- Exceptional Customer service Training, (First Bank) Nigeria 2020
- Emotional Intelligence training, First bank Nigeria 2019
References
References available upon request.
Timeline
Customer Support Officer
Canadian Tires
09.2023 - Current
Factories Safety Inspector
Federal Ministry of Labour and Productivity
04.2020 - 08.2023
Head, Branch Services
First Bank
07.2016 - 04.2020
Customer Service Officer
First Bank
07.2010 - 07.2016
Master of Sustainability - Regenerative Sustainability
University of Saskatchewan
Master of Business Administrations - Business Administration And Management
Obafemi Awolowo University
Bachelor of Science - Chemistry
Federal University of Agriculture
Senior Secondary School Certificate -
Catholic Comprehensive High School
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