Qilitian Fan
Waterloo,ON
Summary
As a dedicated hospitality professional with a Bachelor's degree from the University of Guelph and current studies in Culinary Management at Conestoga College, I bring a passion for exceptional service and a commitment to culinary excellence to the table. My experience includes roles as a Server at Kenzo Ramen and as a Food Runner & Bartender at Gyubee, where I honed my ability to deliver outstanding customer service in fast-paced environments. Certified in Ontario's Smart Serve and Worker Health and Safety Awareness, I possess a solid foundation in the regulatory aspects of the hospitality industry. Known for my quick learning capabilities and openness to new challenges, I am seeking a part-time position within the hospitality or restaurant sectors where I can continue to grow and contribute to a team dedicated to creating memorable dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Runner & Bartender
Gyubee
12.2023 - 03.2024
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
Kenzo Ramen
03.2022 - 10.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Commerce - Hospitality Administration And Management
University of Guelph
Guelph, ON06.2023
Bachelor of Commerce - Culinary Management
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON08.2025
Skills
- Proficient in Microsoft Office Suite
- Beverage Preparation
- Safe Food Handling
- Hospitality service expertise
- SWOT Analysis, business and financial analysis
- Teamwork
- Communication
- Critical thinking
- Customer services
- Foodservice
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Certification
- Ontario worker health and safety awareness in 4 steps
- Ontario smart serve
Timeline
Food Runner & Bartender
Gyubee
12.2023 - 03.2024
Server
Kenzo Ramen
03.2022 - 10.2022
Bachelor of Commerce - Hospitality Administration And Management
University of Guelph
Bachelor of Commerce - Culinary Management
Conestoga College Institute of Technology And Advanced Learning
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