Qiaoting Feng
Winnipeg,MB
Summary
The Seneca College Accountant programme was successfully completed by a highly motivated person. Receptionist with substantial experience managing multi-line telephone systems and busy reception areas who is goal-driven. security-conscious and knowledgeable when handling sensitive documents.
Overview
3
3
years of professional experience
Work History
Customer Service (Order Counter Person)
Spar Marathon Roofing Supplies
06.2023 - Current
- Answered incoming calls in a timely and courteous manner
- Assisted customers with product information, troubleshooting.
- Processed customer orders and accurately entered into order system.
- Managed multiple tasks in high-volume environment.
Customer Service (Front of the House)
Haidilao Hot Pot
06.2022 - 02.2023
- Great customer service mindset such as greeting customers; focusing on and applying customer's needs
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
- Maximized customer satisfaction by assisting with purchases, locating items and signing up for rewards programs
- Supported management by helping resolve customer service and food-related issues to maintain guest satisfaction.
Office Administrative Assistant
Depot of Roofing Supplies Inc.
05.2021 - 04.2022
- Produced and distributed team newsletters, email updates and other forms of communication
- Generated shipment invoices, prepared packages and set up courier deliveries and billing quotes and invoices for customers
- Receiving vendors' products and entry data to software
- Answered phones to direct callers, scheduled appointments and provided general office information; Managed customers' files and daily invoices
- Conducted thorough research using various media sources to obtain relevant data for staff requirements
- Tracked expenses and documented records using QuickBooks and Microsoft Office Software
- Counting cash and making accuracy daily.
Education
Accountant -
Seneca College
North York, ON08.2021
Skills
- Great oral and written communication
- Customer service-focused
- Decision-making skills
- Hardworking
- Accuracy and efficiency
- Bilingual (English, Chinese)
- QuickBooks expert, Sage 50, and Sage 300
- Customer Assistance
- Employee training and development
- Schedule management
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Customer Service (Order Counter Person)
Spar Marathon Roofing Supplies
06.2023 - Current
Customer Service (Front of the House)
Haidilao Hot Pot
06.2022 - 02.2023
Office Administrative Assistant
Depot of Roofing Supplies Inc.
05.2021 - 04.2022
Accountant -
Seneca College
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