Ahmed Ali
St Catharines,ON
Summary
Hard-working and trustworthy prepared to contribute service-minded and dedicated attitude to dynamic service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.
Overview
3
3
years of professional experience
Work History
Customer Service , Food Counter Attendant
Mr. Pretzels Canada
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
- Collaborated with fellow team members to provide seamless service during peak hours.
- Handled cash transactions accurately, contributing to overall financial accountability.
- Greeted customers with smile and provided helpful suggestions.
Customer Service , Food Counter Attendant
Beavertails Pastry Shop
05.2023 - Current
- Preparing orders such us; Stretching the dough, frying and the final toppings
- Responsible for the cleanliness and orderliness of the store
- Maintain sanitation of the of the store including floor and counters
- Provide timely, pleasant, and polite food and beverage service to guests
- Handle guest complaints and notify the manager on duty if escalation is needed.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
- Managed multiple tasks in high-volume environment.
Team Leader Assistant
Abu Dhabi Distribution Company
03.2022 - 03.2023
- Draft, review and send communications on behalf of the team leader
- Answer and respond to phone calls, communicate messages and information to the team leader
- Prioritize emails and respond when necessary
- Maintain various records and documents.
Water and Electric Billing Clerk
Abu Dhabi Distribution Company
03.2021 - 03.2022
- Responsible for maintaining customer accounts and records
- Responsible for communicating with customers regarding their account and billing
- Responsible for verifying customer information
- Entered billing information into the billing system
- Excellent customer service skills and be able to work independently.
Meter Reader
Abu Dhabi Distribution Company
10.2020 - 03.2021
- Greet customers at their homes or places of business when the meter is not accessible from the outside
- Schedule a meter reading when necessary
- Log all details of each work shift such as addresses visited, meters checked, and incidents encountered
- Responsible for taking water and electric meter readings in certain neighborhoods in the city.
Education
Food Handler Certification -
Beavertails Pastry Shop
Niagara Falls, ON06.2023
Bachelors in business management -
Al Ain University of Science and Technology
Abu Dhabi, UAE01.2019
Skills
- Ability to be productive in fast-paced environments
- Strong decision-making and problem-solving abilities, coupled with a desire to acquire new skills
- Adept at providing, receiving, and processing feedback to understand needs and goals
- Exceptional written and oral communication skills
- Great time management and product/service knowledge
- G Driving license
- Fluent in English and Arabic
- Inventory
- Cleaning and organization
- Team Player
- Customer Service
- Food safety knowledge
- Food service standards
- Quick Learner
- Cash Handling
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Customer Service , Food Counter Attendant
Mr. Pretzels Canada
10.2023 - Current
Customer Service , Food Counter Attendant
Beavertails Pastry Shop
05.2023 - Current
Team Leader Assistant
Abu Dhabi Distribution Company
03.2022 - 03.2023
Water and Electric Billing Clerk
Abu Dhabi Distribution Company
03.2021 - 03.2022
Meter Reader
Abu Dhabi Distribution Company
10.2020 - 03.2021
Food Handler Certification -
Beavertails Pastry Shop
Bachelors in business management -
Al Ain University of Science and Technology
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