- Volunteering for community initiatives to give back to local communities and make a positive impact
- Gym Workouts
- Playing Sports (golf, basketball, tennis)
- Sketching and drawing, which helps improve my creativity and attention to detail
Qian Ma
636 Battle Street West,British Columbia
Summary
Experienced and versatile professional with a diverse background in office administration, sports program coordination, and hospitality & entertainment operations. Proven ability to lead teams, coordinate complex events, and maintain high standards of service in both corporate and customer-facing environments. Skilled in cross-functional communication and client engagement. Known for adaptability, attention to detail, and a proactive, people-oriented approach.
Overview
11
11
years of professional experience
Work History
Administrative Supervisor
Guangdong Dinglong Industrial Group Co., Ltd.
03.2021 - 05.2024
- Responsible for the daily administrative affairs of the branch of the group company, and maintain the relationship with relevant departments.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Manage reception services, coordinate client and guest visits and ensure a professional and welcoming environment.
- Plan and execute large scale meetings, corporate events and team building activities, ensuring all logistics, venues and resources are in place.
- Manage company seals and official documents, ensuring strict compliance with internal control procedures and approval processes.
Assitant Events Manager
MSC Cruises
12.2017 - 01.2020
- Daily department management, supervised and coordinated all entertainment staff and onboard activities, ensuring a high quality guest experience.
- Actively coordinate communication and cooperation with other departments on board to ensure the smooth implementation of cross-departmental activities.
- Provided multilingual service and resolved guest concerns promptly and professionally.
- Collaborated with cruise directors, technical teams and performers to maintain smooth show operations.
- Organized and managed daily shows, themed parties, games and guest engagement programs for diverse international audiences.
- Handled scheduling, performance evaluations and training of team members.
- "MSC Peoples Award" personally presented by Captain Ciro Pinto.
Project Manager
Compass Sports & Culture Development Co., Ltd.
01.2013 - 08.2017
- Managed international sports collaboration projects, with a focus on golf programs and trainings.
- Planned and managed high profile international golf cooperation projects, acting as the primary point of contact for foreign partners and guests.
- Coordinated and executed successful training visits by top golf professionals including:
- Jonathan Yarwood, one of the Top 100 Golf Teachers in America, served as on site interpreter and coordinator throughout his visit to China.
- Damon Goddard, renowned fitness coach of Jordan Spieth (3-time major champion and 13-time PGA tour winner), oversaw full project communication and logistics from initial outreach to program completion).
- Provided simultaneous and consecutive interpretation during meetings, training sessions and media events.
Education
Interface College
Dublin, Ireland 01-2010
Morehampton Language School
Dublin, Ireland08-2005
College Diploma International -
Jilin Internatioanl Studies University
Changchun, China07-2004
Skills
- Strong communication skills
- Client relations and support
- Team coordination
- Reliable work ethic
- Ability to maintain performance in high-pressure situations
- Proficient in English listening, speaking, reading and writing
- Elementary Spanish communication
Interests
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Administrative Supervisor
Guangdong Dinglong Industrial Group Co., Ltd.
03.2021 - 05.2024
Assitant Events Manager
MSC Cruises
12.2017 - 01.2020
Project Manager
Compass Sports & Culture Development Co., Ltd.
01.2013 - 08.2017
Interface College
Morehampton Language School
College Diploma International -
Jilin Internatioanl Studies University
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