Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Qali Sheikh

Toronto,ON

Summary

Human Resources Management student at York University seeking a part-time role to contribute to team success while developing industry-relevant skills in customer service, communication, and operations support. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

6
6
years of professional experience

Work History

Sales Associate

Gap Inc.
Toronto, ON
08.2022 - 05.2025
  • - Delivered personalized customer service, improving customer retention and satisfaction.
  • - Maintained store presentation standards and supported inventory flow.
  • - Collaborated with team members to achieve and exceed sales targets.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Cashier

Canadian Tire
Toronto, ON
08.2021 - 11.2022
  • Assisted customers with product inquiries and recommendations.
  • Processed customer transactions efficiently using point-of-sale systems.
  • - Handled customer inquiries and resolved concerns to enhance customer loyalty.
  • - Assisted with merchandise restocking and store organization.

Customer Service Assistant

Metro Grocery
Toronto, ON
01.2021 - 08.2021
  • - Supported daily operations, including bagging, cart management, and shelf restocking.
  • - Aided customers in locating products and provided a positive shopping experience.
  • Maintained a clean and organized store appearance to enhance customer experience.
  • Educated customers on promotions and store policies for informed purchasing decisions.
  • Greeted customers in a friendly manner and assisted with their inquiries.

Babysitter

Freelance
Toronto, ON
07.2019 - 03.2020
  • - Supervised young children and ensured a safe, engaging home environment.
  • - Managed meals, playtime, and homework assistance.
  • Planned and organized engaging educational activities for different age groups.
  • Communicated regularly with parents about children's behavior and progress.
  • Responded to children's needs and resolved conflicts in a calm manner.

Elementary Education

Private Tutor
Toronto, ON
06.2019 - 03.2020
  • - Tutored students in Math and English, improving academic performance.
  • - Customized lessons based on individual learning needs.
  • Maintained an up-to-date knowledge base of current research related to best practices in elementary education.

Education

Bachelor of Human Resources Management - Human Resources Management

York University
Toronto, ON
06-2027

High School Diploma -

Martin Grove Collegiate Institute
Toronto, ON
06-2023

Skills

  • - Customer Service & Communication
  • - Conflict Resolution & Problem Solving
  • - Bilingual: Fluent in English & Somali
  • - Teamwork & Collaboration
  • - Fast Learner & Adaptable in Dynamic Settings
  • Upselling
  • Customer engagement
  • Merchandising
  • Cash handling accuracy
  • Sales goals attainment
  • Excellent people skills

Projects

Youth Soccer Team - Co-Coach, Etobicoke, ON | Jul 2018 - Jul 2019, - Trained youth in teamwork, discipline, and sport fundamentals., Etobicoke Olympium - Swim Meet Volunteer, Etobicoke, ON | Seasonal, - Supported competition logistics and guided event participants., Community Food Drive Volunteer, Toronto, ON | Various Dates, - Sorted donations and assembled food packages for low-income families.

Timeline

Sales Associate

Gap Inc.
08.2022 - 05.2025

Cashier

Canadian Tire
08.2021 - 11.2022

Customer Service Assistant

Metro Grocery
01.2021 - 08.2021

Babysitter

Freelance
07.2019 - 03.2020

Elementary Education

Private Tutor
06.2019 - 03.2020

Bachelor of Human Resources Management - Human Resources Management

York University

High School Diploma -

Martin Grove Collegiate Institute

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Qali Sheikh