Qaayenaat Kahlon
SURREY,BC
Summary
Accomplished Security Operations Manager with a strong track record at Genesis Security Services, recognized for significantly enhancing team efficiency and safety protocols. Proven expertise in security team management and communication has consistently elevated guest satisfaction and service excellence. Dedicated to creating a secure environment through innovative strategies, with extensive experience training personnel and conducting thorough site patrols. A personable leader skilled at engaging diverse communities, ensuring a welcoming atmosphere while maintaining safety standards.
Overview
3
3
years of professional experience
Work History
Security Supervisor
Genesis Security Services
Vancouver, BC
10.2023 - Current
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Facilitated communication between security team and other departments for a cohesive environment.
- Executed security rules and procedures, and calmly and promptly escorted non-compliant individuals out of the building.
- Coordinated with law enforcement and emergency responders during security incidents.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Security Guard
Asteya TAC-1 Protective services
Vancouver, BC, BC
11.2023 - 04.2025
- Collaborated with team members to address urgent issues promptly to safeguard assets.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Evaluated and created action plan reports, forwarding complex problems to higher authorities.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Monitored CCTV systems to ensure thesafety and security of premises.
Event Security Guard and Site Patroller
Genesis Security Services
Vancouver, British Columbia
01.2023 - 01.2025
- Patrolled assigned areas to detect criminal activity and provide public safety.
- Ensured all alarms were functioning correctly at the end of each shift.
- Assisted in emergency evacuations when necessary.
- Adhered to daily patrol schedules to support a consistent security presence throughout the property.
- Provided escorts for employees entering and exiting the building after hours.
Food and Beverage Manager
Mylora Golf Course
Richmond, BC
02.2023 - 07.2023
- Oversaw selection, ordering, and inventory controls of wine, beer, and alcohol program
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Sales Associate
Coach
Tsawwassen Mills , B.C
10.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Hostess and Server
Inchins Bamboo Garden
Surrey, BC
05.2022 - 01.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate of Arts - Psychology
Kwantlen Polytechnic University
Surrey, BC08-2024
Skills
- Service Excellence
- Communication and interpersonal skills
- Teamwork and management skills
- Proficient in Digital Tools
- Security team management
- Access systems and patrol
- Safety and security procedures
Skills
- Security Operations Experience
- English Fluency
- Microsoft Excel
- Adaptability and time management skills
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
French
Limited
Affiliations
- Supervisored at events such as TED TALK 2024 , Grey cup festival 2024 , AOFAS Annual conference 2024 , KPMG 2024 , LNG and several more events at Vancouver convention center
Timeline
Security Guard
Asteya TAC-1 Protective services
11.2023 - 04.2025
Security Supervisor
Genesis Security Services
10.2023 - Current
Food and Beverage Manager
Mylora Golf Course
02.2023 - 07.2023
Event Security Guard and Site Patroller
Genesis Security Services
01.2023 - 01.2025
Sales Associate
Coach
10.2022 - 02.2023
Hostess and Server
Inchins Bamboo Garden
05.2022 - 01.2023
Associate of Arts - Psychology
Kwantlen Polytechnic University
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