Purvi Prajapati
London,Canada
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
9
9
years of professional experience
Work History
Retail Store Supervisor
essentially stores
Kitchener, Ontario
03.2024 - 07.2024
- Supervised and coordinated the daily activities of retail store associates.
- Monitored stock levels, placed orders for new merchandise, and received deliveries.
- Maintained accurate records of inventory transactions and processed returns and exchanges.
- Assisted customers with product selection, promotions, pricing inquiries.
Member Service Representative
Alterna Savings
Ottawa, Canada
10.2022 - 10.2023
- Performed account maintenance activities such as opening accounts, issuing cards, and processing deposits and withdrawals
- Provided excellent customer service by assisting, responding to and resolving customer inquiries
- Handled sensitive and confidential information with discretion to maintain department security
- Processed member applications, updated accounts, and maintained records
- Assisted members with online banking setup and troubleshooting technical issues related to their accounts
- Developed strong communication skills while interacting with members to provide excellent customer service
- Demonstrated expertise in customer service, resolving complex inquiries, and problem solving
- Utilized cash handling techniques to process payments accurately and efficiently
- Offered best-in-class service to members through prompt, courteous, and professional interactions.
Retail Store Supervisor
Kurves Brow Bar
Ottawa, Canada
09.2021 - 11.2022
- Kept records of client needs and preferences and services provided
- Resolved customer complaints professionally and efficiently
- Managed inventory levels effectively by ordering supplies when needed
- Worked closely with management team to develop strategies for increasing sales performance
- Managed 4 Locations when Transferred to Ottawa efficiently
- Increased store ratings from 4 to 4.8 consistently
- Recruited, hired and trained new staff members according to company standards.
Retail Store Supervisor
Sam's Variety
Waterloo, Canada
05.2021 - 09.2021
- Resolved customer complaints promptly and professionally
- Performed regular audits of merchandise stock levels to prevent out-of-stocks or overstocks
- Established relationships with vendors to negotiate favorable terms for purchasing merchandise
- Implemented cost reduction measures while maximizing operational efficiency
- Recruited, hired and trained new staff members according to company standards
- Organized promotional activities such as special offers, displays and price changes
- Managed daily opening and closing tasks including cash handling, bank deposits and security checks.
Customer Service Associate
Walmart Canada
Waterloo, Canada
05.2020 - 06.2021
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Assisted customers with product selection, order entry, and payment processing
- Assisted with training new employees on the company's procedures for handling customer inquiries
- Computed sale prices and totaled purchases with POS system or cash register.
Assistant Manager
Kotak Mahindra Bank
Umbergaon, Gujarat
03.2017 - 10.2019
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Established clear communication channels between staff members to ensure smooth workflow throughout the store
- Provided guidance and support to junior staff members during challenging situations.
Customer Service Representative
Axis Bank
Mumbai, Maharashtra
02.2016 - 12.2016
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction.
Business Development Executive
Hdfc Life
Umbergaon, Gujarat
06.2015 - 02.2016
- Established strong relationships with existing customers through regular follow-ups and visits
- Maintained records of all sales activities including customer interactions, presentations, proposals, quotes
- Ensured timely delivery of services according to customer requirements
- Developed and implemented strategic sales plans to meet organizational objectives.
Education
Post Graduate Diploma in Financial Planning services -
Conestoga College
Waterloo05.2021
Post Graduation Diploma in Global Business management -
Conestoga College
Waterloo08.2020
Bachelors of Commerce in Accounting Specialist -
University Of Mumbai
Dahanu04.2015
Skills
- Customer Consultations
- Employee Training
- Sales Expertise
- Product Promotion
- Schedule Management
- Excellent Team Player
- Cash Register Operations
- Service Quality
- Loan Application Processing
- Customer Support
- Teller Transactions
- Mobile Banking
- Member Relations
- Appointment Scheduling and Confirmation
- Service Recommendations
- Product Recommendations
- Microsoft Office
- Member Retention
- Credit Card Applications
- Clerical Support
- Operational Efficiency
- Banking Operations Support
Languages
- English, Advanced
- Gujarati, Native
- Hindi, Native
References
References available upon request
Timeline
Retail Store Supervisor
essentially stores
03.2024 - 07.2024
Member Service Representative
Alterna Savings
10.2022 - 10.2023
Retail Store Supervisor
Kurves Brow Bar
09.2021 - 11.2022
Retail Store Supervisor
Sam's Variety
05.2021 - 09.2021
Customer Service Associate
Walmart Canada
05.2020 - 06.2021
Assistant Manager
Kotak Mahindra Bank
03.2017 - 10.2019
Customer Service Representative
Axis Bank
02.2016 - 12.2016
Business Development Executive
Hdfc Life
06.2015 - 02.2016
Post Graduate Diploma in Financial Planning services -
Conestoga College
Post Graduation Diploma in Global Business management -
Conestoga College
Bachelors of Commerce in Accounting Specialist -
University Of Mumbai
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