PURVA PATEL
Winnipeg,MB
Summary
Experienced in customer-facing roles, excelling in highly productive environments with a focus on task efficiency. Demonstrated expertise in accurate cash handling, inventory management, and customer service, ensuring seamless and efficient transaction processes. Possessing strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to positively contributing to team dynamics through effective collaboration and support.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
24-7 Intouch
- Working as a Technical Support Advisor
- Communicate clearly and effectively, in both written and verbal formats
- Provide first-line technical support to customers experiencing difficulties with hardware (Smartphones, laptops, smartwatches, tablets, and other electronic accessories), operating systems, web applications, and software installation
- Use analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
- Attend team meetings/training sessions on new products and software launches
- Perform other duties as assigned.
Signet Jewelers (St. Vital Center)
- Engage customers in conversation to understand their needs and desires
- Ability to present merchandise
- Share detailed information regarding features and benefits of products
- Meet individual and team sales goals
- Provide information regarding extended service plans and financing options.
Sales Consultant
Best Buy Express
08.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Sales Associate
The Source (St. Vital Center)
08.2022 - Current
- Experience in Retail Sales, Customer Service, or Hospitality is a defined asset
- Being a passionate brand ambassador
- Contributing to the team's success by achieving personal sales goals
- Working closely with teammates to ensure the store is running at its peak operational performance
- As a sales associate, to be an expert in all things tech, and help to build easy solutions for our customers
- A natural curiosity about technology, telecommunications, and sales
- Also being good at cross sales.
Education
GED -
HANSON CANADA
Brampton, ON12.2019
High School Diploma -
KHAR EDUCATION SOCIETY
MUMBAI, INDIA01.2017
Skills
- Precise Cash Management
- Scheduling and Prioritization
- Experienced in MS Office Applications
- Customer-Focused Communication Skills
- Exceptional Customer Support
- Team Leadership
- Driven Professional
- Technology Literacy
- Quick Learner in Dynamic Situations
- Strong Work Ethic
- POS Software Proficiency
- Advanced Troubleshooting Skills
Languages
English
Full Professional
Hindi
Full Professional
Certification
- Bharatanatyam (Indian Flock Dance)
- Indian Classical Music
- Employee of the Month certificates
- Business Marketing 1st Position
- Certificate of excellent in projects
Problemsolvingskills
Recognize intricate problems and analyze related data to develop and evaluate options and implement solutions, and a good team player.
Education and Training
MUMBAI, INDIA,BRAMPTON, NORTH YORK
Timeline
Sales Consultant
Best Buy Express
08.2024 - Current
Sales Associate
The Source (St. Vital Center)
08.2022 - Current
- Bharatanatyam (Indian Flock Dance)
- Indian Classical Music
- Employee of the Month certificates
- Business Marketing 1st Position
- Certificate of excellent in projects
Technical Support Advisor
24-7 Intouch
Signet Jewelers (St. Vital Center)
GED -
HANSON CANADA
High School Diploma -
KHAR EDUCATION SOCIETY
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