Puniya Singla
Surrey,BC
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SUPERVISOR
The Shoe Company
05.2023 - Current
- Supervising and coordinating activities of staff to ensure compliance with established policies, procedures, and standards
- Working closely with upper management to develop strategies for improving operational efficiency within the department
- Using financial accounting or spreadsheet software to calculate revenue, sales and expenses
- Preparing reports to summarize operational results and financial performance
- Initiating creative solutions to resolve customer complaints and issues and connecting with them in a relatable way
- Assessing staff performance regularly, providing feedback and coaching as necessary to improve results
- Hands-on knowledge of using MS Office (Word, Excel and Outlook) and the Internet.
- In training for the role of Assistant Manager.
BRAND AMBASSADOR
American Eagle Outfitters
11.2022 - 03.2024
- Interacted with customers to gather feedback and promote brand awareness
- Delivered exceptional customer service during in-store promotions, resolving any issues or complaints quickly and professionally to provide a positive experience throughout the sales process
- Delivered quality customer experiences and recommended operational improvements where the opportunity exists to improve and achieve operational excellence
- Helped build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Responded to and resolved customers' concerns using standard procedures and escalating non-standard activities, as necessary.
Brand Associate
Gap INC.
10.2022 - 04.2023
- Analyzed consumer feedback to identify areas of improvement in product quality and services offered
- Demonstrated success in a target-based performance environment and an eagerness to learn and determination to succeed
- Processed day-to-day transactions
- Nurturing rich, long-standing relationships with everyone
- A dynamic communicator with established customer experience skills connected both verbally and in writing, with different people in a calm, courteous, and effective manner.
Team Member
Tim Horton's
08.2022 - 10.2022
- Gained valuable experience in fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking.
Financial Services Representative
Lincoln Pvt. Limited
04.2021 - 05.2022
- Identified customer needs and provided advice and guidance regarding financial solutions that were in the best interests of customers
- Worked collaboratively within the branch and with partners to deliver the desired customer experience and achieve overall business objectives
- Assisted the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Confident and strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Education
MBA - Marketing Management - Retail Marketing Management
University Canada West
Vancouver, BC03.2024
Bachelor of Arts - Political Science
Punjab University
India03.2022
Skills
- Data Analytics
- Strategic Planning
- Computer Literacy
- Customer Service Excellence
- Sales and Cross-selling
- Cash Handling Expertise
- Transaction Processing Accuracy
- Adaptability and Flexibility
- Professionalism and Courtesy
- Deposit and withdrawal management
- Cash counting
Certification
- IBM Certified
- Certified Digital Marketing Associate
Timeline
SUPERVISOR
The Shoe Company
05.2023 - Current
BRAND AMBASSADOR
American Eagle Outfitters
11.2022 - 03.2024
Brand Associate
Gap INC.
10.2022 - 04.2023
Team Member
Tim Horton's
08.2022 - 10.2022
Financial Services Representative
Lincoln Pvt. Limited
04.2021 - 05.2022
MBA - Marketing Management - Retail Marketing Management
University Canada West
Bachelor of Arts - Political Science
Punjab University
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