Puneet Kaur Hunjan
Surrey,BC
Summary
Operations Supervisor with extensive experience in security operations and incident response at Logixx Security Company. Demonstrated expertise in managing high-stress situations while ensuring compliance and confidentiality. Proficient in alarm monitoring and exceptional customer service, effectively coordinating emergency responses to enhance operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Supervisor / Dispatch
Logixx Security Company
Vancouver, British Columbia
05.2024 - Current
- Operate as the primary Command Centre Operator, coordinating security coverage across all company sites
- Monitor and triage alarm events, live CCTV feeds, and incidents, initiating appropriate emergency response
- Dispatch, direct, and support field officers during routine operations and critical incidents
- Serve as the central communication hub between clients, officers, management, and emergency responders
- Independently manage overnight operations with minimal supervision while prioritizing multiple incidents
- Prepare detailed incident reports, operational logs, and evidence documentation in compliance with standards
- Conduct daily compliance audits and identify security system or operational deficiencies
- Maintain strict confidentiality of all sensitive company, client, and investigative information
Security Guard
Logixx Security Company
Vancouver, British Columbia
03.2023 - 05.2024
- Administered high-end retail security for luxury brands such as Louis Vuitton and Cartier.
- Executed access control, regular patrols, and surveillance to safeguard high-value assets.
- Responded professionally to incidents, alarms, and customer inquiries to maintain safety.
- Maintained accurate daily activity logs and incident reports for accountability.
- Provided exceptional customer service while enforcing security policies effectively.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Education
Associate of Arts - Arts
Columbia College
Canada04-2025
Skills
- Security operations and dispatch
- Alarm monitoring
- Incident response
- Escalation management
- CCTV surveillance
- Remote video monitoring
- Access control
- Emergency coordination
- After-hours call handling
- Incident reporting
- Evidence management
- Compliance auditing
- Inbound and outbound calls
- Email communication
- ACD systems management
- Integrated security software
- Monitoring platforms expertise
- Microsoft Office proficiency
- Advanced computer skills
- Situational awareness
- Risk assessment strategies
- Threat assessment techniques
- Professional customer service skills
- High-stress situation management
Certification
- Valid British Columbia Security Guard License
- First Aid & CPR Certified
Work Authorization And Availability
Fully available for full-time overnight (graveyard) shifts, including weekends and holidays.
Personal Information
- Available: Full-Time,
Timeline
Operations Supervisor / Dispatch
Logixx Security Company
05.2024 - Current
Security Guard
Logixx Security Company
03.2023 - 05.2024
Associate of Arts - Arts
Columbia College