Phalguni

- Supervised a team of 11 security dispatchers, providing leadership and guidance to ensure efficient operations and timely response to security incidents.

- Implemented and maintained efficient dispatch protocols, resulting in improvement in response times and incident resolution.

- Coordinated with law enforcement, emergency services, and on-site security personnel to address and resolve security concerns effectively.

- Conducted regular training sessions for dispatchers to enhance their skills and knowledge of security procedures.

- Maintained accurate records of incidents, dispatch activities, and security officer schedules.

• Greeted guests warmly to foster welcoming environment.
• Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
• Entered orders accurately to produce finalized checks and attain correct payments from guests.
• Followed workplace safety procedures to reduce accidents and hazards.
• Offered specialty drinks, desserts and other premium items to maximize revenue.

- Provided exceptional customer service by offering menu recommendations, taking orders accurately, and ensuring a pleasant dining experience for patrons.

- Consistently achieved a customer satisfaction rating leading to increased customer loyalty and positive online reviews.

- Demonstrated extensive knowledge of Indian cuisine, including dishes, ingredients, and preparation methods, to assist guests with menu selections.

- Effectively handled challenging customer situations, resolved complaints, and ensured all guest concerns were addressed promptly and professionally.

- Collaborated with kitchen staff and fellow servers to ensure smooth operations and efficient service during peak hours.

- Worked with POS system to place orders, manage bills and handle complimentary items.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Checked and verified photo identification prior to granting facility access.